Stress
Name a stress hormone
Cortisol
Adrenaline/Epinephrine
Norepinephrine
Name two things you have done after a critical-incident/intense call.
Examples can be related to self-care and stress-management tools.
PSB stands for
Psychological Services Bureau
Name an unhealthy way of coping with stress.
Alcohol misuse or other substances
Avoiding/Evading
Physical violence
Positive stress is also known as
Eustress
True or False:
As a dispatcher, you should not be experiencing any reactions from a critical-incident.
False
True or False:
PSB psychologist offer confidential services
True
Petting a pet or holding a baby releases what hormone
Oxytocin
Name two positive hormones.
1. Dopamine
2. Serotonin
3. Oxitocin
4. Endorphins
Define a critical-incident.
A critical-incident is any event beyond the normal real of human experience. It is an event or situation that would be expected to evoke distress in any individual.
Name another psychologist in the department.
Dr. Cowen
Dr. Kaspar
Dr. Moncho
Dr. Tran
Dr. Azzam
Dr. Wahab
Dr. Rodriguez
Dr. Morrison
Dr. Staufenberg
Dr. Navarro
Dr. Seetal
True or False:
Can department members (including sworn) take psychotropic medication?
True
Name at least three areas chronic stress can impact your life.
1. Medical problems
2. Mental health problems
3. Relationships/Social life
4. Occupational functioning
5. Educational/Academic learning
Share three reactions an individual can experience from a critical-incident.
Examples can be physical, emotional, cognitive, and behavioral reactions
Name two PSB office locations
1. DTLA
2. STARS
3. City of Industry
4. Santa Clarita
Name three ways you engage in self-care and healthy coping.
Activities can be physical, spiritual, social, psychological/emotional, etc.
Name the four categories/areas how stress can manifest in ourselves.
Mood - Emotions
Cognition - Thought process
Body - Physiological reactions
Behaviors - Actions
Name at least four top critical-incidents for dispatchers.
Line of Duty Death
Serious injury on-duty
Multi-casualty disaster/incident
DIS/OIS (998)
Significant event involving children
Prolonged incident
Mass shootings
Excessive media coverage
Name three services that PSB provides to employees.
1. Counseling
2. Critical-Incidents Debriefs
3. Consultation
4. Peer Support
5. Substance Use Program
5. Trainings
Name two resiliency factors.
Facing your fears
Realistic Optimism
Flexible Thinking
Personal Moral Compass
Resilient Role Model
Supportive Social Network
Active Coping
Physical exercise/activity
Personal Strengths
Regular emotional/cognitive training