Capacity
This is the appointment that occurs after a virtual consultation.
What is a vcop or virtual consult preop?
The treatment of one eye for near and one eye for distance.
What is monovision or blended vision?
The company we work with to provide payment options or monthly payment plans.
Who is Care Credit?
This is what we ask our patients to do to help us with patient acquisition.
What are online reviews?
If there is more demand than staffing, then the schedule is adjusted accordingly these many days prior.
What is 7 days?
The procedure we perform where there is no flap creation.
What is PRK?
These plans make Lasik more affordable, particularly for price sensitive patients.
What is EPP or extended payment plan?
This is what we do to get aligned with the entire team, some teams do it in the morning and some do it throughout the day and some at the end of the day.
What is a daily huddle?
In times when we have several patients show up at the same time, we can alter our normal flow to avoid long wait times and patient and staff frustration.
What is a "Plan B"?
We scan in all of these patient charts to be reviewed by a larger group of ODs and MDs.
What are NACs or NMCs?
This form helps communicate information between the front desk, technician, OD, and Lasik coordinator.
What is a patient flow sheet?
This is our surgeon, Dr. Thomas' famous quote about LASIK.
What is "Lasik is the ultimate team sport"?
Post op block-time is determined by this group.
What is local leadership?
The process of documenting an issue, either clinical or non-clinical into Mozart for the legal team.
What is event reporting?
The practice of strategically offering discounts to get the patient to book treatment sooner.
What is smart discounting?
Educating every patient about pricing, financing, the surgeon and the next available treatment day, is an example of this “C” in our cultural values.
What is Consistency?
This occurs at the first of every month and has to be adjusted by the 10th of each month.
Epithelium is removed by these 2 methods during PRK.
What is diluted alcohol and amoil brush?
This plan costs us double the 6 month, 12 month, and EPP options.
What is 0/0/18 or 0/0/24?
These are the two categories that our Cultural values are under.
What is "Be an Owner" and "Help Others"?