Capacity
This is the type of exam when there is no OD available. Some teams also do this with an OD present if there are hot spots.
What is a viseval / vision evaluation
This piece of equipment is used to measure the cornea and also a way to "wow" the patient
What is a Pentacam
This assessment categorizes personalities into 4 groups.
What is DISC assessment
This is when you follow a teammate or ask them to record their patient interaction for you to watch.
What is shadowing
This type of appointment is dispositioned as attended incomplete
What is Vision Evaluations/Vis Evals
This is the test that ensures each individual eye can move in all directions
What is EOM
This personality is very outgoing, likes to chat, cares about others and their feelings, and generally optimistic.
What is influence
This is when we make a plan for the day
What is a huddle
This link can be sent to patients prior to their treatment if they are planning to pay with a card to make the check in process smoother.
What is Lasikpay
This is how frequently we enter treatment card inventory into mozart
What is weekly
This type of personality likes to know all the small details and will ask lots of questions during closing?
What is C or compliance
This form is used to coach and celebrate fellow team members
What is the shadowing form
This tool can be used to help increase treatment show rate, fill treatment slots, and can be found on Mozart.
What is VC Callouts
What should you do if you have a poor quality scan / QS value?
What is repeating the scan
This type of personality likes stability and will be more difficult to push during closing.
What is S or steadiness
This is how often we should shadow a patient journey
What is once a week
If a team member calls out the schedule is adjusted down that day
What is FALSE
This is what area diameter that is needed for Belin Ambrosia to have a good scan
What is 8mm
This personality type will know exactly when they want to book for treatment and will tend to get impatient quickly.
What is D or dominant
What is shadowing form