Shelf Updates
If an intake qualifies for Carey & Hamner, the caller is informed that we've partnered with this law firm, which will also handle their case.
Who is Wettermark Keith?
The litigation fee for a single-event case with Parrish Devaughn.
What is 45% of the total recovery?
We use the supervisor handoff procedure or "Second Voice" during this event.
What is when the PC is qualified but not ready to sign?
This type of incident can occur when someone walks through a grocery store, slips on an unmarked wet floor, and falls, potentially suffering an injury.
What is a Slip & Fall case?
This famous ship sank on its maiden voyage in 1912.
What is the Titanic?
When the Lerner & Rowe Overflow Form is submitted, a member of the case team will review the information and reach back out to the caller within this timeframe.
What is 1 - 2 hours?
What is 30 days?
Agents should do this before completing the handoff procedure.
What is attempt to overcome objections themselves?
A PC called because they were riding on a bus when the driver suddenly slammed on the brakes, causing the PC and other passengers to fall forward and sustain injuries. This scenario may qualify as this case type.
What is a General Injury case?
This Friends character worked as a paleontologist.
Who is Ross Geller?
To ensure clients aren't confused later on, since Nation Disability handled their consultation, this language was added to Shelf to clarify that their case will be handled by a partner law firm.
What is the "Handoff to Wettermark Keith"?
The administration fee for Parrish DeVaughn.
What is $325 if there's a recovery?
A supervisor is not available, and you have to create a SCB. We should not do this.
What is place the intake on a Cooldown?
A PC called because they were pushed down and trampled while attending a local sports game, causing the PC various injuries. PC advised that the attendees rushed the field after their team unexpectedly won. This scenario may qualify as this case type.
What is Negligent Security?
This blood type is known as the universal red-cell donor.
What is O negative?
This statement is NO LONGER part of our suggested response when a PC asks how long their case will take to settle.
What is most cases in pre-litigation resolve within about 8 to 18 months?
In Colorado, attorneys must inform clients that this payment option is available to them.
What is hourly billing?
These are the 3 things that MUST be posted in the help channel to get a supervisor/attorney up to speed.
What is the Name, Case ID, and the reason for any hesitation?
A PC calls on behalf of their mother, who was admitted to a rehabilitation facility. Staff gave her the wrong medication, resulting in additional injuries. This scenario may qualify as this case type.
What is a Rehab/Nursing Home case?
Before Facebook took over the social-media spotlight, MySpace was famously built around this feature that allowed users to publicly rank their closest friends on their profiles.
What is the 'Top 8'?
The 5 items you need to include when sending an email to intakemgmt@parrishdevaughn.com on behalf of an existing client.
What is:
For Florida cases, this additional document must be included with the new client paperwork and reviewed with the client. However, this document is not considered part of the contract.
What is the Statement of Client's Rights?
These are the 4 moves to follow, in order.
What is: Read the situation, deliver the transition, ping the "Supervisor Escalation" channel in Teams. If no one answers, conference in the "no sign line" and SCB if you are unable to reach anyone.
A PC called in because they were riding their bicycle on a public road when a dog suddenly ran across their path. The PC swerves, crashes, and suffers a broken wrist. This scenario may qualify as this case type.
What is an Animal Incident?
This is the smallest country in the world by land area.
What is Vatican City?