Vaccines/Emotional Patient
True/False: Angry is a primary behavior that causes people to act out.
False, anger is a secondary emotion from reacting to something else.
(Relates back to elephant, elephant is thrown off by something, feel threatens, and moves in different direction than where the rider desires to go)
"I don't think my child should get the flu shot, especially with the long-term effects."
What is the moral foundation here?
Sanctity vs Degradation
-maintain purity
-vaccine
*want vaccine because of fear of serious illness
*do not want vaccine because of fear of ingredients
List the types of assertiveness discussed in class and short definitions of each.
1. Nonassertiveness - person doesn't feel they have a right to express their own feelings
2. Aggressive - person disrespects others to meet own needs for a misplaced goal of demanding respect
3. Assertive - respect for everyone involved, self, and others, open communication
Complete angry patient case 1 by playing the role of the pharmacist.
Pharmacist should respond with an "I statement" to receive full points, diffuse the situation, and respond assertively to receive points.
Respond to this patient dialogue using an "I statement".
"I don't understand why this medication is so important that you charge that much lady!"
Example responses:
I want to address your concern, but I do not want to be yelled at. It is very uncomfortable for me.
I can see your concern for the price of the medication, but I do not want to be talked to like this.