Account Support
Verizon Wireless Culture
Resources/Tools
Smartphones
Tablets
100
This is something that an Account Manager can not do on an account.
What is add, change, or delete an account password? OR What is add, change, or delete an account manager?
100
This is the 3 Core Pieces of Be the Reason as it relates to Quality.
What is Wow Factor, Fix it, and Add Value
100
This is the name of the Graphic User Interface (GUI) to access customer's account information. *Abbreviation ok
What is Automated Customer Support System or ACSS?
100
These are the operating systems currently available on VZW Smartphones?
What is BlackBerry, Palm, iOS, Windows, and Android.
100
This is the basic definition of a Tablet.
What is a comprehensive multimedia devices that allow consumers to cross the bridge between smartphone and laptop to have an ultra portable productivity device?
200
This is the first two requirements to verify an account with an Account Owner or Account Manager.
What is the customer's name and password or last 4 of SSN?
200
This is the name of our Attendance Policy. *Hint is the same name as the current attendance incentive.
What is Counting on You?
200
This is the name of the system that is used to request corrections to misapplied payments.
What is TOPS?
200
These are the Smartphone OS' currently supported by Back Up Assistant.
What is Android and BlackBerry?
200
This is the number of make/model tablets we have in our current line up.
What is 4? Samsung Galaxy, Motorola Xoom, iPad, and iPad 2.
300
This is any of the exceptions valid for processing a customer address change.
What is Account is Disconnected, Consumer customer is unable to verify in the IVR, Customer is disabled or otherwise unable to perform the transaction, International Address, Needs to change a specific level only, Spanish IVR does not allow address changes, Power of Attorney Updates, Corrections to the first bill address, Customer has a separate address for one MTN on an account
300
This is the name of the Verizon Wireless document that outlines how we interact with our customer and each other.
What is the Business Code of Conduct?
300
This is the full word for the abbreviation MTAS.
What is Mobile Telephone Activation System?
300
This is the pricing for the data features on a smartphone device.
What is $29.99 and $44.99?
300
This is the name of the next tablet to be released by Verizon Wireless.
What is BlackBerry Playbook?
400
This is the percentage of credit that can be applied to overage as of today.
What is 25%?
400
This is the team average for Rep Resolve and ERP as it stood in the email sent Thursday 5/12/11.
What is Rep Resolve 96% and ERP 93%?
400
This is the name of the system used to cancel a customer order.
What is the Inventory Trouble Ticket System (ITTS)?
400
This is the most recent VZW Smartphone.
What is the Droid Charge (May 14th)?
400
This is the amount that consumer receive discounted from full retail price of a tablet for a Motorola Xoom or Samsung Galaxy.
What is $200?
500
This is the process when an account has a security deposit released to the account with a balanced owed.
What is refunds the credit balance remaining via check, after the released amount is applied to the account balance?
500
This is the Area VP- Customer Service.
Who is Charlie Falco?
500
This is the database for creating, maintaining, and viewing information regading Corporate Liable, Employee Liable, National Accounts, and Major Accounts.
What is Enterprise Customer Profile Database (ECPD) or Enterprise Web Interface (EWI)?
500
This is the most recent Global Smartphone released as a Verizon Wireless device. *Extra Hundred Point Question
What is Droid Incredible 2? Or *Extra Hundred points What is HTC Merge available through 3rd party on May 12th?
500
This is the tenative date for the 4G Motorola Xoom Upgrade. *Extra Hundred Point Question
What is summer of 2011? *Extra Hundred points for knowing consumer website http://www.verizonwireless.com/Xoom4GLTEUpgrade
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