Escalation
Who do you escalate to for a refund?
Finance-Refund
What does a white, flowing from outer edge to center light indicate?
Powering down
What does the data point "carry" mean?
The distance the ball travels through the air before touching the ground.
How do you perform a "power Cycle"?
- Hold power button for 15 seconds
- leave device off for 60 seconds
- Hold power button for 15 seconds to power back on
Professional golfer wants a discount on his kit, who do you escalate to?
Sales
What does a blue light that travels back and forth indicate?
Tracking- A ball is in flight
The Apex data point represents statistic?
The maximum height that the ball reaches during flight.
How do you report a bug?
-go to fullswing app
-shake device
-click on report a bug
Customer has requested a return of merchandise due to being unsatisfied, who do you escalate to?
Customer Champion return/replacement
what does a blue pulsing light indicate?
seeking- the unit radar is ready to track a shot
What data point is
The speed the club head is traveling just prior to impact?
Club Speed
How do you forget the WiFi Network on the iPhone?
Dealers requesting more information on selling the KIT, who do you escalate to?
Marketing
What LED light pattern shows when the app is connected to bluetooth and wifi?
Green, steady, two-second pattern
what data point represents a shot that has no curvature?
Spin Axis
How to set up family sharing
1. go to settings
2. tap on your name
3. tap family sharing and set up your family
Unhappy customer is threatening you and other agents, who do you escalate to?
Customer Champion
What 5 warnings does the red, pulse pattern indicate?
What are the 4 data points are required to be accurate in order to give you the best estimation on the other 12 data points?
Club speed, ball speed. launch angle, side angle
How to rename a video on your iPhone?
1. Go to your files
2. type "FS" in search bar
3. Select video name
4. Rename