Troubleshooting
How do you perform a power cycle?
Hold the power button down for 15 sec
Leave off for 60 sec
Power on the device
How many days can you have your kit and receive a full refund?
14
What does a white pulsing pattern mean?
Charging
How do you put a ticket under name?
Select take it
Submit as pending
A customer states that they have a power issue, what escalation path do we take?
Customer Champion Return
How do you report a bug?
Go into the Full Swing App
Shake the device
Select report a bug
How long is the "limited Warranty?"
12 months
How do you set up a practice session?
Open Full Swing app
Select Practice session
Connect to the device
Select Environment
Start Session
Select Club
Set Target Line
where can you find your pending tickets?
Your unsolved tickets
Where do you escalate international questions?
Tier ll
How do you update the firmware?
Connect the kit to Wifi
Turn off the device
Plug into the charger
Does the warranty cover theft?
No
How do you set up the Target Line on the kit?
Press the menu button
Select target line
What 6 things do you ask from the customer?
Name
Number
Serial #
Device ID
iPhone/iPad Model
What does your iPhone need to be running at to be compatible with the kit?
iOS 14 and higher
How do you unpair from the device?
Select the FullSwing app
Select profile icon
Select my devices
Swipe left
Tap the minus sign
What do you need to ask the customer for when they want to return the device?
Pictures of the front and back of the device
How do you pair the kit?
Start practice session
Select the Plus sign
Select Find Devices
Select Pair
Confirm the pair
Finish
How do you merge a ticket?
Select drop down
Select Merge into another ticket
Enter ticket ID
Select Merge
Confirm Merge
How do you family share?
Go to settings on your device
Select your name
Select family sharing
Select set up your family
How do you factory reset your device?
Press the menu button on the kit
select advanced settings
select reset device
Select are you sure
When a customer returns the kit is tax and shipping included in the refund?
Yes
At what temperature does the kit automatically shut down?
131°F
Which two ways can you search for a customer?
Customers Tab
Search Bar (magnify Icon)
How do you unbind your E6 license from a device?
Click profile icon
select settings from the drop down menu
on licenses screen find the license you want to unbind
click the drop down arrow on the far right
select unbind from simulator