Communication
What is the term when you, "Walk in their shoes?"
What is Empathy
Police officers rely heavily on the radio and _____ to retrieve information when dealing with incidents?
What are dispatchers
True or False: Carl Cunningham talks on the phone while pooping
True!!!
The St. Charles Regional Negotiation Team was created in this year
What is 2004
True or False: Everyone has mental health
True
"You sound....", "You seem...", "I hear..."
What is Emotion Labelling
______ is defined as communication that can be understood by the intended audience and meets the purpose of the communicator?
What is plain language.
When training officers to interview eyewitnesses, the officer should use what type of questions?
What are open-ended questions
What agency was originally on the CNT, but is no longer a member
What is the St. Charles County Sheriff's Department
Condition triggered by experiencing or witnessing terrifying events like combat, or assault
What is Post-traumatic Stress Disorder
Reducing the seriousness of the situation or actions
What is Minimizing
Police officers rely heavily on the radio and _____ to retrieve information when dealing with incidents?
What are dispatchers.
Occurs when severe distress or trauma makes it difficult to cope with daily life, thoughts of suicide, or dangerous behavior
What is Mental Health Crisis
Acts of compliance, responds to negotiator, and repeated callbacks suggest
What is Influence?
True or False: Having trained negotiators during a critical incident / callout is optional
FALSE: Salas v Carpenter established having trained negotiators available-but failing to use them-can be viewed as a decision-making failure. Thus opening an agency to liability / fault
CNT's primary mission
What is preserve life
Most common mental health disorder affecting roughly 359 million people
What is Anxiety Disorders
Minimal encouragers, paraphrasing, Open-ended questions, and mirroring are examples of?
What is Active Listening
These are the values of CNT:
(Hint: There are 6)
What are:
Active Listening, Influence, Persuade, Rapport, Empathy, Behavior Change
Based on the CNT historical roster, this person served the longest as a negotiator
Who is Dep. Joel Fann (1990-2013)
In 2025, the CNT responded to a total of ______ full team and partial callouts involving people experiencing a mental health crisis
What is 9