Customer Service
How fast and what is the proper phone greeting?
2nd ring, Thank you for calling Little Caesars in --- would you like to try a --- today?
What is the shelf life of sauce?
18-72
When is it acceptable to do a cash refund?
Only after a replacement is refused, and only with supervisor approval.
What does FIFO stand for and when do we use it?
First in, first out. All prepped products, all prepared pizzas, and all products in the hot box.
What year was Little Caesars founded and by whom?
1959
What three things are we scored on during a mystery shop?
Friendly greeting, upsell, and thank you.
What are the quality characteristics of a classic round pizza at landing?
Clean crust, cheese has golden brown specs, crust and bottom crust is golden brown, 1 to 1 and a quarter inch rise, toppings evenly distributed.
What is the Hot-N-Ready Promise?
Serve every customer with a smile and a perfect pizza in less than 30 seconds every time.
What is the proper placement of day dots?
On the container, not the lid.
Name 3 things that really make Lynda Hill upset?
1. Not Ready for business (no dough, sauce, pizzas, etc.)
2. Dirty lobbies and dirty employees
3 Bad attitudes, no care for the company
What is the Hot-N-Ready Promise?
Serve every customer with a smile and a perfect pizza in less than 30 seconds every time
What are the quality characteristics of a deep-dish pizza at landing?
Cheese to the edge, cheese has golden brown specs, firm golden crust, toppings to the edge, one and a quarter to one and three quarter inch rise, must crunch when cut.
What is our number one philosophy at Little Caesars?
When should handwashing take place?
After we eat, drink, smoke, touch our hair or face, handle money, use the bathroom, take out trash, change stations, and every 30 minutes even if none of these occur.
What two major sports teams are sister companies of Little Caesars?
Detroit Red Wings and the Detroit Tigers.
What are the priority guidelines?
1. Serve the customer, 2 station responsibilities, 3 help those serving the customer, 4 restock and prep, 5 detail cleaning.
What are the quality characteristics of crazy bread?
Golden brown all the way around, all bread pieces separated, all sticks 7 inches in length
What is the rule of Readiness?
One hour of pizzas on the rack, 2 hours min of pressouts.
What is the temperature danger zone?
41 to 135 degrees
What year did Robertson Yao become a franchisee?
2006
What is the Remedy Process?
1 Listen, 2 Apologize, 3 Decide on a remedy, 4 Take action, 5 Follow up.
What are the expiration times of all products in the hot box?
Bread and pizzas 30 minutes, wings 3 hours
Name our 5 zero tolerance policies?
1 Theft, 2 Sexual Harassment, 3 Discrimination, 4 Hostile work environment, 5 Drugs and alcohol.
What does F.A.T.T.O.M stand for?
Food, acidity, time, temperature, oxygen, and moisture.
Mr Ilitch paid the rent of a famous civil rights activist for over a decade anonymously. Who was this famous civil rights activist?
In 1994 Rosa Parks was robbed and assaulted in her Detroit home. Mr. Ilitch created a trust to cover her rent and move her to a safer neighborhood. In addition Rosa Parks received monthly support checks from Little Caesars. These kind acts remained anonymous until the passing of Mr. Ilitch in 2017.