Insurance Basics
Types of Coverage
Policy Components
Insurance Processes
Client Interaction and Communication
100

This term refers to the amount paid by the insured to the insurer for coverage.

What is a premium

100

This type of insurance protects businesses from claims of injury or damage to third parties.

What is General Liability Insurance

100

This document verifies the existence of an insurance policy and summarizes its key aspects.

What is a Certificate of Insurance (COI)

100

This system is used for managing client accounts and policies in the training program.

What is Epic

100

This is the process of presenting insurance options and recommendations to clients.

What is a proposal

200

This is a contract between the insurer and the insured outlining the terms of coverage.

What is a policy

200

This insurance provides benefits to employees injured on the job.

What is Workers Compensation

200

This is an addition or change to an existing insurance policy that modifies coverage.

What is an endorsement

200

This platform is used for issuing and managing Certificates of Insurance.

What is CSR24

200

This term refers to the ongoing support and service provided to clients during the policy term.

What is mid-term servicing

300

This process involves evaluating the risk of insuring a business and determining policy terms

What is underwriting

300

This insurance covers vehicles used for business purposes.

What is Commercial Auto Insurance

300

These are specific conditions or circumstances not covered by the policy.

What are exclusions

300

This is the process of reviewing and updating policies before renewal.

What is renewal prep

300

This platform provides step-by-step resources and learning plans for training.

What is HeffNova

400

This is the amount the insured must pay out-of-pocket before the insurer covers a loss.

What is a deductible

400

This insurance provides additional coverage limits beyond the primary policy.

What is Excess & Umbrella Liability Insurance

400

This is a request made by the insured to the insurer for payment of a loss.

What is a claim

400

This involves sending insurance applications to carriers for quotes.

What is submission

400

This type of communication is essential for effective interaction with clients and team members.

What is professional communication

500

This principle involves restoring the insured to their financial position before a loss.

What is indemnity

500

This insurance covers goods and equipment while in transit or stored off-site.

What is Inland Marine Insurance

500

This process involves identifying and analyzing potential risks to minimize losses.

What is risk management

500

This is the final step in activating an insurance policy.

What is binding

500

This is a document management system used for client interactions and document handling.

What is HIB 24/7

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