Patient care 101
Charting and Documentation
Communication Skills
Patient Safety
Roles
100

True or False; More layers are better when it comes to incontinence pads

What is False. More incontinence pads can increase risk for pressure ulcers and moisture associated skin damage. 

100

Resident has an Ostomy or Catheter

09. Not rated 

100

There are two key purposes of Documentation. What are they?

What is COMMUNICATING with other CNAs/Nurses/ Medical staff and DESCRIBING a patients medical condition and needs.

100

It would be considered "this" if you leave the facility without permission during your shift

What is negligence? 

100

This position is usually considered the CNA's immediate supervisor that they would report to first.

What is the charge nurse?

200

Nail care may be provided by the CNA to all residents except those with 

What is Diabetes 

200

What is required if a new bottle of Aspirin was opened on 04/05/25

What is date opened is to be written on bottle

200

Identify the Facility, yourself, title, and ask " How can I help you?"

What is proper telephone etiquette. 

200

Every time you finish patient care with a resident who is in bed, these tasks need to be completed prior to leaving the room

What is lowering the bed, wheels locked, and call light within reach of patient. 

200

A patients family is requesting records who should they be referred to 

Who is HIM (Shaneese)

300

Oral care should be provided at least how many times a day

What is twice a day

300

This should be done after a skill or task is completed.

What is documentation?

300

What is the protocol for call ins?

What is at least 2 hours prior to scheduled shift. Call facility as well as supervisor. 

300

Most important thing for staff to do when a resident is combative 

What is step out, give patient time to calm down and reassess at a later time. 

300

The CNA reports to the charge nurse, the charge nurse reports to the supervisor nurse, the supervisor reports to the ADON, ADON reports to the DON. This is called the following the

What is the chain of command?

400

Part of personal hygiene that should be provided to all men on shower days

What is shaving?

400

What a lawyer would say in court about care not being documented

What is " Without the documentation, you did not do it"

400

When can you use your cell phone at work?

When is on breaks and if emergent, but take in a private location not in the halls or patient rooms due to HIPPA.
400

The proper angle of the head of bed when a patient is eating in bed

What is 75-90 degrees, to reduce chance of choking or aspiration

400
Who is the Abuse officer?
Joe Johnston
500

What is the definition of neglect?

What is to give little attention or respect to?

500

When not documenting on ADLs and assessments what can the facility receive?

What is an F-tag which has an average fine of $18,056 for one! This can also put facility at risk of being closed if not resolved. Documentation is IMPORTANT and REQUIRED.

500

Patient information should not be talked about where?

Where is anywhere other people that are not involved in that patients care can overhear the information?

500

Call lights should be answered within what amount of time?

What is within 30min?

500

A family member asks the CNA about the residents condition and treatment plan. What should the CNA do?

What is let the family member know that you will get a nurse to answer any health questions they may have about their loved one.

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