Prepare
The percentage of renters who have already made of their mind before they contact you.
What is "80%?"
All emails should include this.
What is a "call to action?"
These types of questions are asked during this leasing phase.
What are "Discovery Questions?"
When Delivering your leasing presentation, this is everything.
What is "tone?"
The total number of LCOR Values
What is "7?"
You should use these when making sure your community is prepared each day.
What is your "five senses?"
This percentage of renters expect to hear back from Leasing Consultants ASAP.
What is "31%?"
You should show this when asking Discovery Questions.
What is "show interest?"
What is "8x?"
The total number of Great Service Steps.
What is "3?"
This turns you into an AI-Assisted Leasing Consultant.
What is "ApartmentiQ?"
This greeting is how Leasing Consultants should answer every phone call.
What is "Thank you for calling [INSERT COMMUNITY], my name is [NAME], Who do I have the pleasure of speaking with?"
Discovery questions are designed to spark conversation, not _________.
What is "check the box?"
This is the first goal of "ABC's."
What is "setting an appointment?"
This is what LCOR puts first.
What is "people?"
You must know this about your community before offering apartment homes.
What is your community's "availability?"
Where all leasing conversations should take place.
What is a "comfortable space?"
During the tour, you should do this if you have spoken to your Future Resident before.
What is "review known information?"
This is the second goal of "ABC's."
What is "secure commitment."
We operate in the spirit of premium hospitality.
What is "our credo?"
This percentage of communication is conveyed through nonverbal cues such as body language and facial expressions.
What is "55%?"
When engaging with Future Residents, this is the voice that is to be used.
What is the "LCOR Culture of Distinction voice?"
During the tour, you should do this if you have NOT spoken to your Future Resident before.
What is "go through Discovery Questions?"
You should tailer this to your Discovery.
What is "Delivery?"
Assuring pristine facilities regardless of our role within the company.
What is a "LCOR Value?"