EQ or IQ
According to Daniel Goleman, author of Leading With Emotional Intelligence, the first step to greater EQ...
What is accurate Self & Social Awareness
This preference may appear rigid and compliant and tend to be a key element of the organization's stability
What is Conserver
The personality preference for those who tend to focus on facts, details and the current situation
What is SENSING
This mode might mean splitting the difference, exchanging concessions, or seeking a quick middle-ground position
What is COMPROMISING
Influences during these years tend to shape a generation's mindsets, values and beliefs.
What is FORMATIVE
According to experts the most important of the 5 elements of Emotional Intelligence which helps us appreciate the mood, position and/or feelings of others
What is EMPATHY
A potential pitfall of this Change Style may be an inattention to details and moving onto new tasks before others are ready
What is Originator
The element of our personality that determines best how we gain energy and process information
What is Extraversion/Introversion?
Potential benefits of using this conflict mode effectively can often be organizational learning, effective communication and high-quality decisions
What is COLLABORATING
Key influences during the formative years for this generation result in a general preference for independence and skepticism in the workplace
What is GenX
Self-Regulation, as an element of Emotional Intelligence is often referred to as
What is the "Pause Button"
To appeal to those with this change style preference be flexible and appeal to their need to focus efforts on results
What is Pragmatist
The element of our personality that indicates those who prefer making decisions using person-centered values to achieve harmony
What is FEELING?
This mode might take the form of diplomatically sidestepping an issue, or simply withdrawing from a threatening situation.
What is AVOIDING
Of the 5 elements of Emotional Intelligence, the one having the greatest impact on resolving generational differences
What is EMPATHY
Contributes 80% or more to a leader's success
What is EQ (Emotional Intelligence)
A communication tip for appealing to those with this change style preference would be to acknowledge what is known and obstacles they anticipate
What is Conserver
How might someone with a more ACTIVE preference for processing thoughts potentially see those with a more REFLECTIVE approach
What is not engaged, knowledgeable or interested
Conceding on something that is important to you and loss of respect are potential costs associated with overuse of what conflict mode
What is ACCOMMODATING
A key strategy for engaging and retaining GenZ
What is to frequently discuss their roadmap for success
Lack of impulse control, defensiveness, and failure to learn from past mistakes are a few examples of
What are Career Derailers
This change style preference would contribute the most to a problem solving team
What is ALL three styles
Needing to know just how long to wait while still meeting the deadline describes this JUDGING/PERCEIVING facet
What is PRESSURE-PROMPTED
The conflict term used to describe assuming we know another persons motives and drawing conclusions before knowing all the facts
What is ATTRIBUTION
Boomers prefer Work/Life separation and GenX Work/Life Balance, Millennials & GenZ prefer Work/Life...
What is INTEGRATION