HPM/Support Team Organization
PCS stands for:
What is Patient Care Solutions?
BONUS 100 pts!
Define MS, DCAR, PeriOp & MIC
The phase during which risk should be assessed:
ALL
The Clinical Education Scheduler are _______ for ARC/MIC and then _______ for MS/DCAR.
Who are Jennifer Kopale for ARC/MIC and Nykki Selsing for MS/DCAR?
Identify the FIVE GEHC Operating Principles
Hint: Was part of pre-work (one of the powerpoint presentations)
The role to initiate a CSO (Customer Satisfaction Opportunity):
Who is the FE (Field Engineer)?
ACTION
Identify the Biomed contact on SOA 5261952.
Who is Billy Darbe?
The PMP or _____________ certification:
Project Management Professional
ACTION
Find David Rao's boss
Who is Bobby Green?
Identify the role(s) NOT included in your CORE project management team:
NDI, FE, OMS, Finance, CES, Sales
What are the OMS and Finance roles?
TRUE/FALSE:
A typical On-Site training day is 12 hours while a Go Live day is 8 hours.
What is FALSE?
-On-Site training is 8 hours, 6 hours of didactic education, 2 hours for set-up/breakdown/breaks
-GoLive Training is scheduled for 12 hours (8 hours for DCAR)
Appropriate PM responses to the customer when they ask a question for which you do not have the answer.
What is I don’t know, but I will get back to you with an answer?
H.E.A.R.T.
What is Hear, Empathize, Apologize, Respond, Thank?
The default view in Workbench:
What is the PM Standard Dashboard?
BONUS 100 pts!
What are the 4 sections within a project page within Workbench?
The library of project manager links & resource information
The US is divided into ____ regions.
What is 3 regions?
BONUS 100 pts!
Identify the 3 regions
DAILY DOUBLE!!!!
Identify the workflows is NOT submitted by the project manager.
What is OBF (Out of Box Failure)?
MATH
The number of training days for 180 clinical staff. Per the CES, the training will be 1 hour/12 students.
What is 6 days?
Identify the four Patient Care Solution Focus Areas:
Hint: In Operating Principles slide
What is:
Your response when a customer calls with a complaint/issue.
What is apologize/say "I am sorry you are experiencing this…how can I help"?
ACTION
Demonstrate updating planned/actual dates within a WB project.
Demonstrate updating planned/actual dates within a WB project.
BONUS 200 pts!
Find FEDEX tracking numbers on a shipment (if needed can use SOA 5119534)
Identify a guide to help organize and initiate a successful project.
What is a Project Implementation Guide (PIG)?