Crisis Development Model
The stage in the Crisis Development Model that involves behaviors such as nervous movements and pacing
What is Anxiety?
The words that are used to send a message
What are Verbal Communication?
An unwillingness to cooperate with reasonable instructions
Refusal
Factors that influence behaviors (staff and student)
What are the precipitating factors?
The stage where a student exhibits behaviors like shouting or refusal as a means of self-protection.
What is Defensive?
Body language such as gestures, facial expression, and eye contact, person space, posture, and use of touch
What is Non-Verbal Communication?
Staff response when a student is experiencing an emotional outburst
What is to allow the student to vent and possibly step out of the room?
Ability to remain professional and manage one's own behavior during a crisis?
What is Rational Detachment?
The term for a behavior that presents as an imminent risk of harm to self or others
What is Risk Behavior?
Type of question to ask to prompt a person to expand on what they are saying
What is Open (ended) questions?
The appropriate staff response when a student uses intimidation
What is to take all threats seriously and seek assistance?
Be respectful, Keep it simple, Be Reasonable
What is factors of Limit Setting?
This phase indicates a decrease in physical and emotional energy, showing that a student is regaining control.
What is Tension Reduction?
The ways words are said, such as the tone, volume, and speed used
What is Paraverbal Communication?
The stage the student demonstrates a decrease in energy, indicating they are starting to regain control
What is Tension Reduction?
Example: Would you like to talk about this now or later in private?
What is Fail Safe Choice?
The two main approaches to respond to a student exhibiting anxiety
What are being supportive and non-judgmental?
When you listen by remaining non-judgemental, give your undivided attention, allow time for silence, and paraphrase
What is listening with empathy?
The primary goal of the Verbal Escalation Continuum
What is to navigate and manage escalating behaviors effectively?
Example: When you lower your voice, then I'll be able to address your concerns.
What is Desired Behavior, Desired Outcome