Reminder Dates & Delegation
This must be added or the task won't show on the LCSS list.
What is a Reminder Date?
Orders are placed in this person's name.
Who is the LCSS?
If employment can't be verified via The Work Number, LCSS pulls this.
What is a 3rd party verification?
Notes should always include the outreach method (ex:phone/email/fax) and these 4 other elements.
What are what was communicated, who was communicated with, ETAs/timelines and extra research/steps taken.
LCSS is automatically assigned as this on Partner LC files.
What is the Title POC?
The assigned LC must ensure reminder dates are added at this stage for order tasks.
What is FKO?
The LCSS attempts to order items this many times before notifying the assigned LC of issues (file is more than 2 weeks out)
What is 3 times?
For Current VOEs, special questions/details must be placed here so LCSS includes them on the order.
What is the task description or sticky note?
If a VOE call reveals "Veteran no longer works here" this is an example of when the LCSS should do this in the task notes.
What is tag the assigned LC?
Title POC duties include ordering title, following up to confirm receipt/check ETA, and coordinating these.
What are title questions?
The assigned LC uses this toggle (plus a reminder date) to delegate conditions to LCSS.
What is the "Assisted" toggle?
After 2 tries, the LCSS tries again using this.
What is an Alternative Method?
Once a full VOE is obtained, the LCSS sets the task status to this.
What is Ready for LC Review?
If a document has this, LCSS must also upload the email chain for chain of custody.
What is an electronic or E signature?
For title-required endorsements/docs questions, LCSS should first ask this before escalating.
What is Ollie/Production Central Resources?
LCSS only orders items when this condition is met (visibility rule).
What is a Reminder Date being present on the task?
Within this timeframe of closing, the LCSS tags the assigned LC after 2 attempts.
What is within 2 weeks of closing?
What is a Verbal VOE (VVOE)?
LCSS should record details like special HR extensions/contact because it proves this.
What is specific steps taken to action the task appropriately?
If title tasks aren't fully published to InTitle, LCSS reaches out to this team.
What is Closing Help?
The LCSS does not review separate UW conditions; instead, this person must consolidate needs into the relevant task (like VOE)
Who is the Assigned LC?
LCSS should not tag the assigned LC in status notes unless the issue could jeopardize one of these two things.
What are closing on time or qualifying?
What are employer name & title, dates of employment and job title during employment.
The LC can request clerical VOE corrections by doing these three things: leave notes, set the task to incomplete, and set this.
What is a reminder date?
Two title-related items explicitly called out as needed for CTC are these.
What are the title commitment and taxes?