Code of Ethics
This is the first priority in Costco’s Code of Ethics.
What is obey the law?
Selling products that meet Costco’s quality standards refers to this right.
What is the right condition?
Making a goal specific, measureable, achievable, result-oriented, and time-sensitvie is what?
What is a SMART goal?
A leader needs to be effective in this to relay information to others in a clear, concise way.
What is communication?
Working together toward a shared goal defines this concept.
What is teamwork?
Costco commits to this group by offering high-quality goods at the lowest possible prices.
Who are our members?
Offering products at a competitive and fair value relates to this right.
What is the right price?
When a supervisor follows all rules and sets the standard, they are doing this.
What is leading by example?
Listening carefully and asking follow-up questions demonstrates this skill.
What is active listening?
A supervisor asks an employee what should be done better and implements it. This is an example of...
What is listening and acting upon employee suggestions?
A merchant does not place a mandatory end cap in a compliant spot, or leaves it in the run. This violates which part of Costco’s Code of Ethics?
What is respect our suppliers?
A high-demand item is out of stock during peak hours due to poor planning. This right was missed.
What is the right time?
Employee recruiting, interviewing and hiring, new hire orientation, diversity, employee performance review, and the promotional process are all examples of...
What is the Rothman Workplan?
An employee repeats a mistake, and the supervisor provides specific, encouraging, constructive guidance to improve.
What is giving positive job specific feedback?
the I in GRIP stands for...
What is Information?
An employee is not getting their breaks and lunches on time. This is a violation of what part of Costco's Code of Ethics?
What is take care of our employees?
A product is placed in a hard-to-find location, leading to member frustration. This right failed.
What is the right place?
A supervisor assigns tasks based on each employee’s strengths to improve efficiency.
What is effective delegation?
A manager gives a vague task to an employee, then makes himself unavailable for follow-up questions.
What is no feedback?
Trusting, supporting, recognizing, coaching, teamwork agreements, and job skills are apart of what section of GRIP?
What is People?
A member wants to get a price adjustment for an item that went on sale 31 days after buying it. The supervisor refuses to process the adjustment. This violates which part of Costco's Code of Ethics?
What is taking care of our members?
Selecting products that align with member demand and expectations relates to this right.
What is the right merchandise?
Calendars, tasks, reminders, back of an old sign paper, post-it notes, and scrap card board is all ways to...
What is stay organized/ improve personal productivity/ plan/ set priorities?
Two employees have a disagreement, and the supervisor steps in to resolve it professionally and fairly.
What is conflict resolution?
Sharing data, like benchmarks, numbers, and procedures fits into this category of GRIP...
What is information?