Reactions/Response
How many types of reactions?
two
Identify the two types of victims.
-Direct
-Indirect
What is the difference between empathy and sympathy?
Empathy: feeling bad for another, but does not let it influence your decision
Sympathy: putting yourself in someone else's shoes
Government Code (s) 13950-13966
Name those reactions
physical and emotional
What are the six typical victims thoughts?
-self-blame
-trying to make sense of a non-sensical act
-complete denial
-intellectualize the situation
-rely on religious beliefs
-inappropriate forgiveness.
What are the three negative attitudes toward victims?
1)Disassociation
2)Blame
3)Apathy
Officers MUST notify victims of the following in regards to Victim Assistance Information?
What is
- Local Victim Assistance Centers
-California Victims of Crimes Compensation program
-Victim's Bill of Rights, California Constitution (Marsy's Law)
How many responses? Name them. Give an example for each.
People who
-have had a crime committed against them
-report that a crime has been committed against them
-suffer, as a direct result of a crime, economic loss, physical injury, emotional trauma or death
How many phases when contacting a victim? What are those phases?
There are 5 phases:
1)Crisis
2)Urgency
3)Affirmation
4)Confirmation
5)Validation
Name five out of the eleven crimes typically covered through the Victims of Crime compensation/restitution program
Murder
Stalking
Assault with deadly weapon
domestic violence (including child witness)
DUI with Injury
Hit and Run with injury
robbery
sexual assault
battery
child abuse/molest
other violent crimes as defined by statue
How many emotional reactions?
Name at least 4.
- Helplessness
- powerless
- lack of control
- anger
- sadness
- fear
Define Indirect Victim
-Have a close relationship to the direct victim or
-suffer emotional trauma and/or economic loss as a result of being a witness to a crime, or
are members of a group or individuals within the crime community where a crime has taken place
How many steps when interviewing a victim? What are they?
-There are three steps:
1)Set the stage
2)Gather info
3)Provide assistance
How many physical reactions?
Name at least 8
- red face
- loud voice
- rapid breathing
- shaking
- rigid
- stare
- hesitation to move
- nausea, headache, chest pain
- crying
- excessive sweating
- extreme/inappropriate response
Example of Indirect Victim
• the family of a woman who was raped
• close friends of a murder victim
• witnesses to a brutal assault on a teenager
• neighbors of a man whose home was burglarized
• partner of an officer who is shot
How many steps in defusing a crisis situation? What are they?
-There are 7 steps:
1)Show empathy or sympathy
2)Reassure victim of safety
3)Ask diversionary reality questions
4)Ask questions which pose simple choices
5)Use an appropriate tone of voice
6)Apply positive non-verbal communication techniques
7)Explain procedures and follow-up actions