Interpersonal Comms
Which of the following is not a goal of communication?
a. Enhanced professionalism
b. Less personal stress
c. More complaints
d. Increased officer safety
More complaints
Which of the following is not part of the communication cycle?
A. Message
B. Medium
C. Translator
D. Receiver
Translator
When does the defense attorney give their opening statement?
a) At the very beginning of the trial
b) After the prosecutor gives theirs
c) After the prosecutor is done presenting their case
d) The defense attorney does not normally give an opening statement
After the prosecutor gives theirs
Which of the following is not a myth about anger?
A. Getting angry is the only way to get things done
B. There are many ways to deal with anger
C. Strongly confronting angry people will back them down
D. Ignore it and it will go away
There are many ways to deal with anger
What is the most important factor influencing hostage safety?
a) Psychological state of the hostage-taker
b) Public safety
c) Individual rights
d) Time
Time
When the voice and role conflict, people will more often believe the ____________?
a. Voice
b. Role
c. Body language
d. Content
Voice
Concise word choice, clear enunciation, appropriate rate of speech, and appropriate message length all describe which of the following key terms?
A. Diction
B. Pronunciation
C. Phonetics
D. Enunciation
Diction
When does the defense attorney give their closing statement?
a) After the prosecutor gives theirs
b) Before the prosecutor gives theirs
c) When they are done presenting their case
d) Both B and C
After the prosecutor gives theirs and when they are done presenting their case
“Controlling yourself” includes which of the following techniques?
A. Holding your breathe
B. Negative self-talk
C. Counting to three
D. Relaxing
Relaxing
When determining the psychological state of the hostage-taker all but which of the following should be considered?
a) A criminal whose escape was blocked during the commission of a crime
b) A terrorist with a fanatical cause
c) If a victim antagonized the hostage-taker
d) Psychotic or mentally deranged
If a victim antagonized the hostage-taker
What percentage of the suspect’s behavior changes when the message is sent through body language?
a. 7-10%
b. 50-60%
c. 33-40%
d. 93%
50-60%
What is the length of air time for messages usually?
A. 10 seconds
B. 5 seconds
C. 30 seconds
D. 20 seconds
30 seconds
What is the first series of questions asked by the prosecutor or defense attorney?
a) Direct examination
b) Redirect examination
c) Cross-examination
d) Recross-examination
Direct Examination
Which of the following is one of the most effective anger management
techniques?
A. Think before you speak
B. Get some exercise
C. Respond rather than react
D. Use humor
Think before you speak
In an extreme hostage situation, hostage-takers have all but which of the following choices?
a) Kill the hostages or release them
b) Kill himself or herself in a shoot-out or by his or her own hand
c) Give himself or herself up
d) Escape through a secret exit
Escape though a secret exit
What accounts for 80-90% of all police complaints?
a. Delivery
b. Pitch
c. Attitude
d. Tone
Tone
Which of the following means “forming clear and distinct sounds into words”?
A. Pronunciation
B. Enunciation
C. Phonetics
D. Diction
Enunciation
What is the first series of questions asked by the prosecutor or defense attorney after the other side has already asked their first series of questions?
a) Direct examination
b) Redirect examination
c) Cross-examination
d) Recross-examination
Cross-Examination
Which of the following is a sign of when to seek help?
A. Knowing what anger is
B. Determining what triggers your anger
C. Responding in a passive-aggressive manner
D. Exploring underlying feelings
Responding in a passive-aggressive manner
Mincey v. Arizona concluded which of the following?
a) Emergencies related to life and safety excused normal warrant requirements
b) Police were not justified in entering the home an undercover officer entered
after hearing a gun battle
c) Entry and search of the residence was found to be violation of 4th amendment
d) The right to protect life and avoid serious injury was not justified
Emergencies related to life and safety excused normal warrant requirements
Transferring information into a form in which it can be communicated is called what?
a. Decoding
b. Frame of Reference
c. Encoding
d. Code
Encoding
Clear radio communication occurs through the use of what type of communication?
A. Concise communication
B. Phonetic alphabet
C. Plain language
D. Ten codes
Phonetic Alphabet
What is the series of questions asked by the prosecutor or defense attorney called after the answer to the above question happens?
a) Direct examination
b) Redirect examination
c) Cross-examination
d) Recross-examination
Redirect Examination
While outwardly submissive, indecisive, and helpless, inside there may be inner conflict, tension, stress, and an inability to meet one’s own needs fueling feelings of frustration and anger. This defines which type of behavior?
A. Aggressive
B. Passive-aggressive
C. Passive
D. Assertive
Passive
Tennessee v. Garner established which of the following criteria?
a) Deadly force can be used if no probable cause exists with use or threat of use
of force
b) Use of force is justified for self-defense or to prevent a felon from escaping
c) Deadly force may not be used in imminent threat or hostage situations
d) Miranda can only be used in custody and during an interrogation
Use of force is justified for self-defense or to prevent a felon from escaping