Totally Random
"Today’s Forecast: 99% Excuses"
Biggest Excuses you hear every day.....
I didn't get that email, That's not my job, No one told me I have to give a notice, What do you mean I cant throw a rave in my apartment, No I don't have a pet that's my kid barking
"A distant memory"
What is ONE thing residents/prospects will remember about you?
Their is no correct answer! You are all right!
"It's Prada Baby!"
Name ONE Color that we are allowed to wear
Navy Blue, White, Gray, Red, Browns, Black
"Tick Tock…"
When does accountability start?
Day 1!
"Name That Guy"
Who is the current CEO of Ackermann Group
Dobbs Ackermann
"Ring Ring"
How should you answer the phone?
With a smile on your face!
"The Walk-Through Waltz"
When should we do move out walk throughs?
Before and after they move out!
"You broke the lease and now you must pay!"
Name ONE of Ackermann Groups standard lease termination practices
60 Day Written Notice, 2 Months Base Rent for Termination Fee,
"One Brings the Fire, One Brings the…?"
Residents bring the drama, you bring the.......
Answer, Facts, Calm Energy, Policy, Receipts
"To be or not to be!"
What is ONE of our guiding principals?
Always Do the Right Thing, Make Quality Personal,
Live With Personal Power, Be Part of The Team,
Have Fun
"These boots are made for walking"
What should we do when someone walks through the door.
Stand and greet them!
"Who you gonna call?"
Give me ONE thing that could be considered an emergency work order
The only toilet can not flush, Major Water Leak, No A/C and it is above 80 degrees outside, No heat with it being below 55 degrees outside, No Hot Water, No Electric, Fire, Fridge That is Out, Garbage Disposal if The Sink is Inoperable, Lock Out, Elevator Not Working, Controlled Access Not Working
"Call me maybe?"
What should our average Lease Hawk score be?
85% or above!
Britney sang it, you lived it.
What should you do after a mistake?
Apologize, Adjust, Take Ownership
"We are family"
Name ONE of Ackermann Groups core pillars.
Furry Friends, Our Place, For The Good, Live Well
"Pipe Dreams and Water Schemes"
What date should all irrigation setup be completed?
May 15th!
"Commitment Issues?"
Give me one lease term option and the fee.
5–7 Month Leases: $150 short-term fee
8–9 Month Leases: $100 short-term fee
10–13 Month Leases: Offered at market rent
MTM Fee: $350
"Time to work B****"
What percentage of our properties work orders should be open?
10%
Who? Who?
Who should be held accountable?
Everyone!
"Wow that's big!"
How many total units does Ackermann Group have? The closets answer wins!
7,078
"Blades of Glory"
What is the height that your grass should be cut to on property?
3-5 Inches
"These boots are made for walking!"
When walking the property what should you be doing?
Picking up trash, checking if our landscaping vendors have completed their duties, checking doggy stations, check signage, check for anything that could be considered a work order, looking at patios & balconies!
"Woof Woof!"
What is the Ackermann standard Pet Fee
$45
"It's gonna be ....."
Who does Accountability Start with?
YOU!
"A LONG LONG TIME AGO"
When was Ackermann Group started?
1938