Bacon
Putt Putt
G Foreman
Dirty Gym Clothes
Tingler's Tuna
100
This company based out of Ohio closes 100% of all alerts within 24hrs.
What is Sherwin Williams
100
This telco company's CEM platform went viral and became so addictive that now it's used across their entire enterprise.
What is Verizon
100
Aaron's failed in a previous program with which of our competitors?
What is Mindshare
100
Medallia works with 9 out of 10 of these
What are the major US Hotel Chains
100
The name of Medallia’s Comprehensive Enterprise System Superior Role-Specific Reporting & System Easy to Use & Engaging.
What is Medallia Resolve
200
Superior ability to handle organizational complexity and change - Most comprehensive enterprise system - Superior role specific reporting and system - Built for global - 100% implementation rate
What is Org Sync
200
This company found that promoters spend 27% more in premiums on a monthly basis, actively refer new business and are 5x less likely to leave within 12 months
What is Zurich
200
Through hundreds of acquisitions, 25 countries, and numerous databases, this large B2B company is able to offer a unified platform for CEM
What is Thermo Fisher
200
PayPal Proof Point on why customers return
What is PayPal uncovers and improves 20 painpoints that increases the number of customer transactions by 2B
200
Macy's Proof Point on Training Employees
What is Macy's, after finding out that shoppers that are greeted warmly spend 27% more than those that aren't retrained their entire team. This increased their topline sales by a billion per year.
300
Sherwin closes _____ % of all alerts within ___ hours?
What is 100%; 48 hours
300
Fidelity uses this functionality to determine high impact interactions such as retirement strategy planning are prioritized above routine interactions such as account updates.
What is Smart Sample
300
Proof Point to overcome this objection: We have data in separate databases and it is going to be difficult to stitch together in a cohesive way. Our data is mess, no way we can take advantage of a tool like this until our house is in order.
What is LEGO's one brand experience: in-store, online, LEGO Products, Shipping, and call center together
300
With this feature, the Hilton guest experience team has visibility into the following: - Login and engagement information in real-time. - Daily Sample and statistics - Full information on response rates - Closed loop tracking information
What is Health Check
300
The value of power has shifted toward the customer and has eroded this
What is the power of scale
400
This retailer uses MAGIC to foster a culture of customer centricity
What is Macy's
400
If something changes about the file you’re sending your current vendor, how easy is it to get that reflected in the system? Is a great probing question for this Medallia platform feature
What is Auto Importer
400
This company has 120,000 users on the Medallia system
What is Verizon
400
This retailer changed their whole supply chain delivery process after feedback expressed lacks in timeliness.
What is Lego
400
By how much did Macy's topline sales increase YoY after partnering with Medallia?
What is $1Billion
500
Proof Point to overcome this objection: How do I prove to my C-Suite that investing in customer experience results in higher revenue?
What is Macy's increased topline sales 1b/year.
500
How much additional revenue does Wells Fargo attribute to referrals created by Medallia?
What is $93M
500
Compared to Best Western properties that haven't embraced social media, socially engaged Best Western properties score how much higher on which review site?
What is 30% higher on TripAdvisor
500
PayPal uncovered and improved ____ pain points that increased the number of customer transactions by ___?
What is 20 pain points; 2B transactions
500
How many Fidelity employees are utilizing Medallia?
What is 3500; bonus answer - over 1 million customers are contacted each year through Medallia
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