Lead ID #
Finding Lead ID
Prefix
Interpreting Lead ID
Ownership
100
True or False: The lead ID is the most direct way of locating and identifying a guest or owner in the system.
True.
100
Where do you normally get the lead ID # when making or receiving a phone call?
I3, or your interaction client.
100
What does the lead ID prefix reflect?
It lets you know where the lead originated from.
100
What side of the Lead # is the prefix on and suffix on?
Prefix is on the left and the suffix is on the right.
100
How do you find ownership?
Click on the ownership tab at the top of your Calrity page.
200
Can you use a zip code by itself o find a Lead ID?
NO!
200
What is the most common DRI prefix that you will see?
9
200
Is a sampler package considered ownership?
NO!
300
What type of ownership is associated with a Lead ID prefix of 59?
Pacific Monarch Resorts.
300
What specific information do you look for if there are entries under the ownership tab?
Member type and contract status
400
What should you use with a zip code in order to find the lead ID #?
The last name.
400
If a guest has a 51 prefix #, where do they tour?
Los Abrigados.
400
If under the contract status it shows that a guest has a contract in IOW-FOR, what does that stand for and are they actually an owner or member?
It means they were forclosed on and they are non-owners.
500
What are the four differnt types of information you can use in order to find a lead ID #? Which two can be used independently?
Phone #, email address, first, middle and last name, and the zip code. Phone number and email address.
500
Name the four most commonly seen prefix numbers and where they originated from.
9-DRI, 51-ILX, 59-PMR, 61-Island One
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