Departments
SAP
Processes
Miscellaneous 1
Miscellaneous 2
100

This Dept. is our peer support/mentoring program.

CHAMPS
100

True/False: Graduate student's SAP GPA and completion rate continue from their undergraduate program. For example, if a student finishes their Undergraduate program with a 2.5 GPA, they start their grad program with that GPA.  

False - Grad students essentially start over with SAP and Completion rate. 

100

True/False: Cash students must make their course payment in full by the Thursday of start week. 

False, 100% of tuition and any applicable fees are due on or before the start date of each course. 

100
Team Goals - what are our weekly goals for June? 

Scheduled/Confirmed


80/68

100

How do we (the RA) grant students access to their funding portal?

Put student in a pending-reentry status. 
200

Dept. responsible for course reinstates and Attendance Appeals.

Student Services Administrators (SSA) or Registrar Operations Coordinators (ROC)

200

What day of the week is SAP ran?

Wednesdays

200

True/False:

Tuition Reimbursement students are able to start class without paying upfront.

True - Tuition and any applicable fees will now be deferred for a maximum of 60 days from the start date of each course/term. 

200

Which one would you use?

Resolution Center Request or Academic Resolution Request for a Grade Appeal?

Resolution Center Request as the ARR form no longer exists. 

200

What is unique about LDA over 180 days as it relates to SAP?

They start a new AY so SAP must be run. 

300

Dept. that assists with tuition reimbursement questions, processing invoices, etc. (NOTE: TR as a payment option)

Core or general finance (note: student has an assigned FSR, currently Keala Alexander)

300

Unique policy in Grad programs that can lead to dismissal.

Repeat Policy - If a single course is failed more than once, or more than two different courses are failed, students exceed the number of allowable F or WF grades.

Same course failed twice.
Three different courses failed. 

300

Attendance Appeals - What can an advisor request from student to start the process? 

Student statement explaining why they were unable to post for two week.

Instructor statement showing support for student reinstatement and willingness to work with student. 

300

Which one would you use?

TCR or Military Course drop?

Student earned an F grade due to not passing their class during deployment.

Military Course drop should be used, as student was impacted by their military position. The MW is a better option for student as it will both refund the class charges and also erase any negative SAP impact from the unsuccessful grade.

300

How do we assist a student with resetting MFA and when is this needed?

BTS ticket - they will reset their MFA for student. 

When student updates their phone number. 

400

Dept. that assists with updating name on Diploma. 

Graduation Team - Graduation.Information@uagc.edu

400

If a student's class ends on 6-6-22 when will they have their SAP calculated? 

June 15th 

400

List the 5 reasons an attendance appeal can be submitted based on the absence checklist.

Military Deployment

Personal Emergency or Family Medicine Reason

Work Requirement  

Act of Nature  

Death in the Family  

400

How long does a student have to update attendance after returning from an ALR before they will be dropped and must go through reentry?

7 days, they must post by Monday (last day of week 1). If they post on Tuesday of week 2, they will still be dropped later that day.

400

What is unique about LDA OVER 180 days as it relates to FA?

They start a new AY so funding starts over and they cannot recover any loans that may have been returned. 

500

Dept. that assists with faculty concerns.

CETL

Double points if you know what it stands for

500

What can delay SAP from being run for a student? 

Incomplete grades

500

Why do we need an approved PER first before we can submit an attendance appeal packet for review?

Attendance appeal policy is only written for entry point course (first course), so an approved PER is required to allow us to submit the attendance appeal for any other course.

500

What does CAST stand for? 

Community Advising Support Team

500

If a student earns a D grade in a competency course, they can be dismissed.

True, if it is their third unsuccessful grade in a row. 

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