General PEx
CommonSpirit's Core Values include: Compassion, Inclusion, Collaboration, Excellence, and _____________.
What is Integrity?
This regularly scheduled nursing intervention involves checking on patients at least every 60 minutes to address pain, position, and personal needs, aiming to prevent falls and improve comfort.
What is Hourly Rounding?
The only facility in the Kentucky Market that is rated a CMS 5 STAR facility and consistently remains in the 90th percentile for patient experience?
What is Saint Joseph Hospital - Berea?
The acronym (AIDET) stands for Acknowledge, Introduce, Duration, Explanation, and this last step.
What is "Thank You"?
The vendor that manages our patient experience survey process.
Who is Press Ganey?
Bundling evening care, offering earplugs, lowering voices, and turning down lights are strategies to help with this new patient experience domain.
What is Restfulness?
Considered the first step of bedside shift report, this act demonstrates our respect for the patient's privacy and dignity by acknowledging their personal space.
What is "knock on the door" and/or "ask permission to enter."
Tyler Morgan's official leader, also the Market Director for Patient Experience for Kentucky.
Who is Haley Busch?
A communication technique that involves fully focusing, understanding, and responding to a speaker rather than just passively hearing words.
What is Active Listening?
The FY27 Composite Goal (threshold) for Saint Joseph Hospital - London.
What is the 75th percentile or higher?
The natural capacity of people to feel compassion, care, and empathy for others, often shown through helpful and selfless actions. This is foundational to patient experience. It lives here.
What is Humankindness?
In February of 2026, Saint Joseph London implemented this innovative rounding trial that deviated from traditional geographic room assignments.
What is "Purposeful Leader Rounding?"
This is the most optimal location for a patient handoff to occur.
What is "at the bedside?"
"No, I can't help you," "I don't know," "That's not my job," and "I'm sorry, we're short staffed" are examples of this.
What are things we should never say to a patient?
This bible verse directly discusses the manifestation of the Spirit for the common good.
1 Corinthians 12:7
The main point is that even though our gifts are diverse, they all originate from the same Spirit and are intended to function together, like different parts of a body, to build up and benefit the entire community.
This is a philosophical approach to healthcare that formally recognizes the patient (and family) as the primary focus and ultimate decision maker in their own care, delivering services around the individual's unique needs, preferences, values, and desired outcomes.
What is "patient-centeredness" or "patient-centered care?"
Used to measure how well we're doing with the evidence-based practices, there are specific questions on the inpatient survey that address these two concepts.
What are "consistency" and "effectiveness?"
This deceptively simple yet incredibly powerful tool found in the patient's room enhances the patient experience, patient safety, and communication for a hospitalized patient.
What is the "Whiteboard?"
While hearing is the ability to perceive sound, this process is psychological and requires the use of the brain to interpret received messages.
What is "Listening?"
Our PEx percentile rank represents this score in comparison to all other facilities in CommonSpirit.
What is "Top Box?"
The full name of the survey we call "HCAHPS."
What is the "Hospital Consumer Assessment of Healthcare Providers and Systems"?
An EBP that ensures patients understand their medical information by asking them to explain it back in their own words.
What is Teach-Back?
CommonSpirit's Senior Vice President for Patient Experience, named Press Ganey's CXO of the Year in 2026.
Who is Camille Haycock?
This practice asks that healthcare professionals, such as physicians, adopt an eye-level position when interacting with patients, avoiding the perceived hierarchy of standing over them.
What is "commit to sit?"
In the Centers for Medicare & Medicaid Services (CMS) Hospital Value-Based Purchasing (VBP) program, the patient experience domain (measured via the HCAHPS survey) accounts for this percentage of the hospital's total performance score?
What is 25%