THE WAY WE DO BUSINESS
To continually provide our members with quality goods and services at the lowest possible prices.
What is the mission statement?
1976
The birth of Price Club
Grow the business by teaching
What is the role of a supervisor?
- High dominance
- High expressiveness
- Low dominance
- Low expressiveness
What are the four communication styles?
- Annual Reviews
- Progress Reviews
- Daily Coaching & Feedback
The Supervisor Toolbox
Reviews, Recruiting, Interviewing and Hiring, Training, New Hire Orientation, Promotional Process
What is the Rothman Workplan?
2000
Launch of Costco Travel
The collaborative effort of a group of people working together to achieve a common goal, often involving diverse skills and perspectives
What is teamwork?
Bold, Expressive, Sympathetic, Technical
BEST
-Accurate dates, times, place(s)
- What specifically occurred that violated policy
How do we Stick To The Facts?
Obey the law, Take care of our members, Take care of our employees, Respect our vendors, Reward our shareholders
What are the code of ethics?
1983
The birth of Costco Wholesale
(above the waterline) What can you see?
(on the waterline) What might you see?
(below the waterline) What can't you see?
The diversity iceberg
Excellent listener, Patient teacher, Knows their employees, Great motivator/Positive attitude
Good qualities of a Manager/Supervisor
Used to teach and/or commend an employee for recent performance
The Coaching Log