COSTCO HISTORY
In what year was Costco Wholesale founded?
1983
What is the mission statement?
Our mission is to continuously provide our members with quality goods and services at the lowest possible prices.
1. Annual Reviews
2. Progress Reviews
3. Daily coaching and feedback
What is delegation?
entrusting a task, duty, or responsibility to another person (usually a subordinate)
What is the purpose of a counseling notice?
To improve employee performance and behavior, not to punish.
In what year was the birth of the depot system ?
1988
What are the six rights of merchandising?
1. The right merchandise 5. At the right condition
2. At the right place 6. At the right price
3. At the right time
4. At the right quantity
In discussing Effective Teamwork, finish the phrase "Get a ?"
GRIP
What are short term goals?
Objectives you aim to achieve in the near future, usually within days, weeks, months.
-immediate improvements in your job performance
-skills
-productivity
-professional development
What are the five components of a SMART goal?
1.Specific
2 Measurable
3.Achievable
4.Relevant
5.Time-bound
In 1995 2 major events occurred. Costco opened its first what? And birthed what?
Gas station and Kirkland Signature
What are the code of ethics?
1. Obey the law
2. Take care of the members
3. Take care of our employees
4. Respect our suppliers
5. Reward our shareholders
GRIP stands for ?
G- Goals
R- Roles
I- Information
P- People
What is the definition of long term goals?
Objectives that you plan to achieve over an extended period.
-focus on your professional growth advancement
-skills development
-contributions to your organization or industry.
What did employees rank as the most important workplace motivator?
Full Appreciation of Work Done
What did Costco launch in the year 2000?
Costco Travel
The hotdog was priced at a $1.50 in 1985, what is the price of the hotdog today?
$1.50
What is on the Roles Checklist ?
Defined Roles & Defined Responsibilities
What are the 4 Communication styles?
1. Bold
2. Expressive
3. Technical
4. Sympathetic
What information should be included when documenting a performance or policy violation?
Accurate dates, times, locations, and specific details about what occurred.
What city was Costco Wholesale founded in?
Seattle
There is a story about a fish that is an example of Costco culture aiming to increasing quality and decreasing cost. What is the name of that story?
The Salmon Story
What is on the Goals Checklist ?
Aligned with location goals
Aligned with Costco's missions
SMART
What are some examples of body language?
1. physical behaviors
2. facial expression
3. posture
What is the coaching discussion process used to improve performance?
Observe performance, compare it to standards, discuss results, agree on actions, and follow up.