Chapter 1
This is our Code of Ethics
What is Obey the Law, Take care of our members, Take care of our employees, Respect our suppliers, Reward our shareholders?
This is how leadership averagely splits up their time with employees
What is the 80/20 rule?
These are the four diffferent types of communication styles
What is Bold, Expressive, Sympathetic, Technical?(BEST)?
These are the two reasons employees stay silent
What is Fear and Doubt?
This is the only product to stay consistent in price since 1985
What is the Food court Hot Dog ($1.50)?
This is our mission statement
What is To continually provide members with quality goods and services at the lowest possible price?
As an acronym it is known as SMART goals
What is Specific, Measurable, Achievable, Results Oriented, Time Specific?
These words are known to have "Fuzzy Meanings"
What are Often, Always,Usually?
This is what GRIP stands for
What is Goals Roles Information People?
These are the founders of Costco
Who are Jim Sinegal and Jeff Brotman?
This is the average mark up on Costco items.
What is about 12-14%
These are the four levels of competency
What is Unconciously competent, conciously competent, Unconciously incompetent, conciously incompetent?
These are two traits of High/Low Dominance
What is Outspoken, Quick decision, Direct, Strong first impression, Take charge/ Quiet, careful decisons, indirect, likable first impression, go along attitude?
This was Reggie Richards Quote on teamwork
What is "none of us is as smart as all of us."?
This is the year that Costco Travel Launched
What is the year 2000?
Costco is known to be this kind of business
What is a Penny Business?
These are the 3 characteristics when Delegating
What is Accountibility, Responsibility, Authority?
These are in your Supervisor Toolbox
What is Annual reviews, Progress Reviews, Daily coaching and feedback?
These are the four approaches to problem solving
What is High/Low Personal involvement and High/Low Flexibility?
This was the first Costco outside of North America to have a grand opening. Bonus 300 This was the year
What is Japan in 1999?
These are the Six Rights of Merchandising
What is The Right Merchandise, The Right Place, The Right Time, The Right Quantity, The Right Condition, The Right Price?
These are the steps to handing your stress
What is Determine options, Make a choice, Own it, Evaluate Results?
These are 4 Cricitcal Skills for Managing for performance
What is Define Standards, Set performance Objectives, Motivation, And Reinforcement?
This is Costco's Policy Against Retalition
What is "Costco prohibits retalition against those who use the open door policy or who otherwise report violations of Costco policy or the law"?
This is how many Rotisserie Chickens Costco sold in 2023
What is 137 million?