Which phase of Disaster management?
Conflict Resolution
Charge Nurse
Types of Conflict
EBP, QI, Research
100

Prepare go-bags with PPE, flashlights, medications, and documentation tools.

What is preparedness?

100

The strategy involves both parties giving up something to achieve a common goal.

What is compromising?

100

This increases if the charge nurse creates a positive social climate.

What is staff retention?

100

A nurse experiences moral distress when caring for a patient receiving aggressive treatment that conflicts with the nurse’s personal beliefs about quality of life.

What is intrapersonal ?

100

This type of research utilizes numeric data.

What is quantitative?

200

Implement infection control and isolation precautions.

What is the response phase?

200

This strategy involves both parties to find a solution that is acceptable to both parties. win-win

What is collaboration?

200

The charge nurse does this when the disaster policy is implemented.

What is check staffing on the unit and determine which nurses can be sent to the ED?

200

A staff nurse and a charge nurse disagree about patient assignments, with the nurse feeling the assignment is unsafe.

What is interpersonal?

200

This type of research collects data on client feelings and experiences in narrative form.

What is qualitative research?

300

Support staff well-being and recognize compassion fatigue and burnout.

What is the recovery phase?

300

This strategy is used when one party acquiesces to another parties needs.

What is accommodation?

300

This is a task the charge nurse would do when the disaster protocol is being implemented

What is make a list of all patients that can be discharged?

300

Unit nurses disagree on whether a new policy improves patient care or increases workload.

What is intragroup?

300

This is done as soon as possible after a sentinel event  to promote quality improvement.

What is a root cause analysis?

400

Educate patients on personal emergency preparedness (med lists, emergency contacts).

What is preparedness?

400

This strategy involves flattery to create peace but it is a lose-lose strategy (not effective).

What is smoothing?

400

The charge nurse takes this action when first selecting a nurse of diverting medication

Assess performance and attendance history

400

The emergency department and inpatient unit argue over patient admissions and bed availability.

What is intergroup?

400

This is an example of a quality indicator.

What are rates? ( Fall rate, VAP rate, CLABSI rate etc)

500

Identify vulnerable high-risk populations (older adults, dialysis patients, oxygen-dependent clients).

What is the mitigation phase?

500

This strategy involves one person who is not considerate or cooperative, dictating the resolution.

What is competing?

500

The charge nurse would assign a new graduate nurse to this type of patient.

What is stable (or easiest) patient?

500

Tension develops among staff nurses when some feel others are not pulling their weight during busy shifts.

What is intragroup?

500

This is the best type of article to guide EBP and QI.

What are peer reviewed articles?

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