True or False
"TRUE OR FALSE"
Q1. In general, organizational citizenship behavior is motivated more by extrinsic rewards, than intrinsic rewards.
ANSWER: FALSE
Q6. What is motivation?
a) component of ability, personal traits and desire
b) an individual's intensity, direction and persistence.
c) an effort toward creating goals.
d) an attitudinal trait.
ANSWER:
b) an individual's intensity, direction and persistence.
Q11. Melissa works at B&B's, she is motivated by challenge, personal satisfaction, and by doing interesting work; unlike most of her coworkers who are just in it for the money. Melissa is motivated by:
a) Intrinsic motivator
b) Safety motivator
c) Social motivator
d) Extrinsic motivator
ANSWER:
a) Intrinsic motivator
"TRUE OR FALSE"
Q2. Giving a negative feedback to an employee who is low in self-efficacy is likely to increase their effort.
ANSWER: FALSE
Q7. Which of the following statements regarding internal forces of motivation is true?
a) They are more important to understand than external forces of motivation.
b) They are less important to understand than external forces of motivation.
c) They are as important as external forces of motivation.
d) They are seldom recognized by managers.
ANSWER:
c) They are as important as external forces of motivation.
Q12. Kendra is a 23-year-old single parent with two kids, working for minimum wage. Which of the following do you think would motivate Kendra the most?
a) more vacation time
b) more responsibility
c) more money
d) more satisfying work
ANSWER:
c) more money
"TRUE OR FALSE"
Q3. A part of the leadership function to motivate employees?
ANSWER: TRUE
Q8. Which of the following is NOT a component of motivation?
a) What people want to do
b) What people think of others
c) How strongly they want to do it
d) The goals they wish to pursue
ANSWER:
b. What people think of others
Q13. Mark works in a dilapidated building with a little heating, air-conditioning and ventilation system. The work itself is tedious and a supervisor who reports directly to Mark is rarely available to assist and help them make decisions on unique work orders. Which of the following would motivate Mark?
a) better working conditions
b) having the supervisor "hang around" more
c) firing the supervisor
d) reduce his workload and pay
ANSWER:
a) better working conditions
"TRUE OR FALSE"
Q4. Factors that motivate depend on the individual and the situation the individual is in.
ANSWER: TRUE
Q9. What are three dissatisfiers in an organisation?
a) work conditions, pay and challenge
b) work conditions, challenge and growth opportunities
c) company policy, challenge and work conditions
d) company policy, work conditions and pay
ANSWER:
d) company policy, work conditions and pay
Q14. A company was restructuring its processes which resulted in redundancy of many employees. How do you as a leader inspire the remaining employees to not lose focus and not to become demotivated?
a) To let staff understand that change is a must and that they aren't allowed to be a part of the decision making process.
b) Be authoritarian rather than democratic and to show staff that there are no other alternative actions
c) Allow staff to have their own way and let them decide the future of the company
d) Be democratic rather than authoritarian and show staff a sustainable plan for the future with the company and how important the remaining staff are to make it possible
ANSWER:
d) Be democratic rather than authoritarian and show staff a sustainable plan for the future with the company and how important the remaining staff are to make it possible.
"TRUE OR FALSE"
Q5. Favoritism and micromanaging by supervisors often leave staff motivated.
ANSWER: FALSE
Q10. What are two behaviors a motivated staff is likely to display?
a) Shows passion about their work and show a profound connection with their company
b) Show displeasure with co-workers and dislike coming to work.
c) Put their best effort forward and disobeys authority.
d)Mistreat others and works lazily.
ANSWER:
a) Shows passion about their work and show a profound connection with their company
Q15. James had dreamed of making lots of money since he was a child, and that has driven him to great success. James is motivated by
A) intrinsic motivators.
B) esteem motivators.
C) extrinsic motivators.
D) safety motivators.
ANSWER:
C) extrinsic motivators.