Grow Yourself
"I need cover for my break"
"I need help with consumers in my zone"
"I'm out at 6:30 and there's no one to cover my zone"
"Link percentage is at 68%"
What is Achieves Results?
- Leads others to persist despite setbacks/obstacles
- Drives a track record of success for the team
- Pushes others to achieve results
"I don't enjoy working on the FW Wall. I don't speak Spanish and I don't know the product that well"
My report is due today but it's the weekend and coverage on the floor is light
What is Fosters Effective Teamwork?
- Ensures that the team has the right mix of skills and leverages the strength of individual members
- Places the team's priorities above personal objectives
- Communicates clear goals and roles to team members
- Rewards team efforts and accomplishments
"There's no immediate benefit to this implementation"
"Nike at its core has always been a running brand"
What is Thinks Strategically?
- Thinks beyond the day-to-day, taking a long term, big picture view of the business
- Clarifies to organization's vision and strategy and ensures that efforts are prioritized to support them
"I can't get surveys, the new process is whack"
"This new schedule is weird, I don't like it"
"There's no consumers, I'm so bored"
What is Embraces and Drives Change?
- Embraces ambiguity and change, helping the workgroup adapt and remain productive.
- Looks for opportunities inherent in the unknown and takes steps to capitalize on them.
"All this consumer did was complain the entire time"
"I've been here for years, there's no value in this new approach"
"I'm afraid people won't understand my reasoning."
What is Values Differences?
- Encourages others to stay open to, seek, and learn from diverse perspectives
- Creates an environment in which differences are openly shared, embraced, and incorporated into the team's activities
"I was not anticipating this obstacle"
"This new initiative is going to take considerable effort to launch effectively"
What is Drives Clarity and Accountability?
- Ensures that the team's plans and priorities are aligned and coordinated across different areas of the organization
- Addresses risk and contingencies as part of the planning process
I don't do well with improvising
I don't feel comfortable with handling shipments
"I don't know how to deal with xyz"
"I'm just not feeling it today"
What is Demonstrates Self-Awareness?
- Knows personal strengths and weaknesses and adjusts behaviors accordingly
- Shares personal lessons with others to benefit them and encourage self-awareness
"Coworker has such a nasty attitude, I'm never going to work well with them"
"That coworker does an awful job, why are they even here?"
"They always take forever on their breaks, it's not fair"
What is Manages Conflict?
- Confronts people whose behavior creates destructive conflict
- Seeks win-win solutions when settling disputes
- Leverages difficult or tense circumstances to enhance relationships
"These shoes haven't sold at all in the last 3 months, it's taking up space"
"We're over capacity in our BOH"
"Our response rate has completely bottomed out"
What is Cultivates Innovation?
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Nurtures and develops promising ideas through prototyping and experimentation
"It's a whole store of people doing nothing!"
"They didn't have my size, I had to settle for something else"
"I returned my shoes the very next day, not at all what I needed"
What is Wins with Consumers?
- Addresses gaps in the workgroup's ability to meet emerging consumer needs
- Holds other accountable for consumer needs
"I want to do more here with Nike"
"I've always been interested in field xyz"
"I think there's a better way to do this"
What is Develops Others?
- Ensures that qualified successors are identified and ready for key team roles
- Fosters an environment that encourages and enables others to build skills and develop their careers
- Provides useful real-time coaching
- Recommends developmental activities and stretch assignments to others
"What is our sales goal for today?"
"Do we still have this product in our store?"
"Wow, the store looks so different today!"
"Coverage has been so light lately"
What is Knows the Business?
- Educates others on the fundamentals of the business and industry
- Helps others understand their contribution to the success of the broader organization
- Keeps others informed of business developments
- Applies insights of the industry and trends to drive critical initiatives