PWS
What does PWS stand for?
Performance Work Statement
•Feedback should focus on behavior and impact rather than ___________
Personality
This technique is to be avoided and inolves delivering constructive criticism between two positive statements to make the feedback more palatable.
What is the "sandwich" Technique.
Explain the numbering system: 80.01.01
Dept. SOP. WI
Explain the phrase: Root Cause
Factor that caused a nonconformance and should be permanently eliminated through process improvement.
Where does the PWS come from?
Our customer-the USG
What is DEI?
Diversity, Equity, and Inclusion
Worrying about this from the other person is one of the main barriers to giving feedback.
What is the negative reaction.
What is the FAR?
(Federal Acquisition Regulation) is The Backbone of Government Procurement. FAR governs all procurement processes within federal agencies, ensuring fairness, transparency, and efficiency.
What is the difference between an ICAR and a CAR?
ICAR is internally generated, and a CAR is external generated.
What do we use to explain how we will execute the requirements of the PWS?
SOPs and WIs
How do you get commitment from your team? Hint: Two key words.
Care for them, empower them.
This is the first step to giving positive feedback effectively.
What is describe the behavior.
What is DCAA?
(Defense Contract Audit Agency) provides audit and financial advisory services to the Department of Defense (DOD) and other federal entities responsible for acquisition and contract administration.
What are 4 purposes of an Internal Audit?
Conformance, Effectiveness, Quality, Opportunities
According to the PWS what is the first time pass rate for mechanical repairs and electrical repairs?
97% and 98% respectively
A set of rules and regulations that govern how employers interact with and treat their employees.
Legal Compliance
Negative feedback is given in real time rather than at the time of the result.
What is "constructive" feedback
•Policy: Provides the _________
•SOP: Provides the ______
•WI: Provides the ______
Why, What, How
How many levels of Nonconformity are there and define each.
4, Minor, Major, Critical, Most Serious nature
"the contractor shall" appears how many times in the PWS?
606 times
It involves transparent communication, active employee involvement, and a focus on building trust and support throughout the transition.
Leading Change
A technique used to confirm understanding when recieving feedback.
What is "Paraphrasing"
Explain: Shall, Should, May, Can, Must.
Shall indicates a requirement
Should indicates a recommendation
May indicates a permission
Can indicates a possibility and capability
Must indicates an external constraint
What are the four types of failure when addressing CARs and ICARS?
Program, Training, Leader, Individual.