Power
This type of power is gained because of your relationship with someone else
Referent
Rising health care costs
Force driving change
Broad, desired outcome that guides effort and direction
Goal
Leadership or Management: Drive education and accountability
Management
Protecting and defending beliefs
Advocacy
Ability to give out merit bonuses based on annual reviews
Reward
A change agent must be what?
Skilled in theory, able to deal with conflicting human emotions and/or able to connect and balance all aspects of the organization.
Reducing risks and optimizing human and fiscal resources makes planning this
Proactive
This domain of healthcare relates to maximizing the quality of care delivered on a comparable unit—ensuring optimal use of resources without compromising outcomes.
Efficiency
Care should be organized around this
Patient needs and preferences
This concept explains why a manager’s formal authority doesn’t guarantee compliance, and how perceived power narrows the gap between expectations and actual behavior
Authority-power gap
This change agent's challenge deals with the level of stress in an organization
Timing
Leader or Manager: Encourages subordinates to participate in policy change
Leader
This organization played a key role in developing standards for the nursing profession
ANA
Nurse saying "If I were you, I'd choose option A."
Controlling patient choices
Asking a personal question of a subordinate
Widens the authority-power gap
Three ways to inspire change
Master the art, be empathetic, be emotionally intelligent, set relevant goals, model behavior, prioritize relationships
Rapidly changing technology
Barrier to identifying long-term needs in planning
This step in the FOCUS Quality Control Model aligns with the assessment step in the nursing process.
Find a process to improve
This foundational document outlines key protections such as the right to informed consent
Patient's Bill of Rights
Occurs when leaders communicate their vision
Empowerment
Used when there is little anticipated resistance to change
Rational change strategy
This performance measurement framework evaluates organizational success across four key perspectives: financial, customer, internal processes, and learning & growth.
Balanced Scorecard
Measuring how nursing care is provided
Process Audit
Pre-existing conditions denial slayer
Affordable Care Act