Leadership Symposium: General
Today's leaders.
Who are catalysts and experience designers?
A gathering of intellectuals to increase knowledge via conversation, or where you get your nails done.
What is a Salon?
Gina Geisler
Who is our latest DAISY honoree?
The adaptive design paper that is drawn out to show the flow of successful change.
What is the A3?
5th Tuesdays.
When our Leadership In Action sessions scheduled?
An incubator of ideas -- where breakthroughs happen.
What is an experience lab?
It's not what you look at, but what you see.
What matters?
Joanna Sorber
Who is the 2017 Employee Exemplifying Excellence winner?
Front line staff
Who are the key players in coming up with solutions?
Greene County Medical Center's vision.
What is Always Here, Always Caring?
The type of sucker that takes a single action and makes a positive difference in a person's life.
What is a lollipop moment?
Leave titles at the door. Focus on topic. Manage participation.
What is Salon etiquette?
Vic.
Who is the 2017 Employee Exemplifying Excellence winner?
The 5 Whys.
How do you arrive at the root cause?
The PRIDE values.
What is patient-centered care, respect, integrity, dedication and empathy?
1) Know & show they matter. 2) Lead the way.
3) Coach and grow. 4) Make it happen.
What are the essentials of leadership?
Lush, W Hotels, Starbucks, Disneyland and Airbnb.
What are some around the world experiences?
The department that can see right through you.
Who is Imaging?
Band-aid fixes.
What is a work-around?
Serve more patients. Exceptional care delivery. Efficient and effective operations. Committed team.
What is our Roadmap?
Clear eyes. Full hearts. Can't Lose.
What is Keven Vermeer's mantra or from the movie, Friday Night Lights.
Team member experience + provider experience + patient & guest experience = positive and memorable experience.
What is the Big "E" experience?
80
What year anniversary did the medical center just celebrate?
Reduce costs and increase efficiencies.
What is the purpose of Adaptive Design?
You
Who can make a difference?