Decision Making Models & Processes
The model that is used to arrive at decisions without conscious reasoning. The model argues that in a given situation, experts making decisions can scan the environment for cues to recognize patterns
What is the Intuitive Decision Making Model?
Paying close attention to what someone is saying and providing feedback to demonstrate understanding
What is Active Listening?
Decisions that occur frequently enough that we develop an automated response to them
What is a Programmed Decision?
The distortion or withholding of information to manage a person’s reactions.
What is Filtering?
(Communications) The art of sharing a story through words, actions, or both, with the goal of conveying a narrative to an audience
What is Storytelling?
The generation of new imaginative ideas
What is the Creative Decision Making Process?
The act of using words to share ideas, thoughts and emotions with others
What is Verbal Communication?
The availability of too much information and too many choices. More time is spent on gathering information and thinking about it, but no decisions actually get made
What is Analysis Paralysis?
Occurring when the information processing demands on an individual’s time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing
What is Information Overload?
(Decision Making) The tendency to believe, after learning an outcome, that one would have foreseen it
What is Hindsight Bias?
This model describes a series of steps that decision makers should consider if their goal is to maximize the quality of their outcomes
What is the Rational Decision Making Model?
The process of conveying information without using words, such as through body language, facial expressions, gestures or tone of voice
What is Nonverbal Communication?
The tendency, in making judgments, to rely on the first piece of information that comes most quickly to mind
What is Anchoring?
Filtering what we see and hear to suit our own needs
What is Selective Perception?
(Communication) The study of meaning in communication
What are Semantics?
This model recognizes the LIMITATIONS of decision-making processes. Individuals knowingly limit their options to a manageable set and choose the best alternative without conducting an exhaustive search for alternatives.
What is the Bounded Rationality Model?
Failure to communicate adequately
What is Miscommunication?
Decisions that are unique and important require conscious thinking, information gathering, and careful consideration of alternatives
What are Non Programmed decisions?
A lifeline for many employees seeking information about their company (also known as the grapevine)
What is a Workplace Gossip?
(Decision Making) People’s subjective confidence in their decision making is greater than their objective accuracy
What is Overconfidence Bias?
The act of exchanging information through written words, such as emails, letters or faxes
What is Written Communication?
(Decision Making) Making choices among alternative courses of action, including inaction.
What is Decision Making?