Super Users
The approximate amount of time a Super User is expected to spend on Super User duties each day.
What is "one (1) hour"?
These are never to be added manually in athena.
What are "new holidays"?
You work all claim holds from this area in athena.
What is the "Claims Worklist"?
The resource we use to request access to certain systems or applications and report tech related issues.
What is "ServiceNow/ AIT"?
The number of chosen Super Users in a practice should depend on this.
What is "the size of the practice"?
The slot type that should primarily be used during schedule build.
What is "any".
This is where you can see a grid view of the front-end Clinical Inbox, but you will NEVER work claims from here.
What is the "Workflow Dashboard?"
The document that leadership expects practice managers to complete daily, weekly, and monthly.
What is the "Practice Manager Checklist"?
The office Super User should be this point of contact if there is an athena question or concern.
What is the "first"?
The processes for blocking a slot, or slots, on a provider's schedule that can only be performed by practice managers.
What is "freezing"?
The entity responsible for all payment plans, refunds (not performed the same day as collection), and assisting with correcting invalid address issues.
Who is "MSBT"?
The name of our new hire training sessions.
What is the "New Employee Learning Journey (NELJ)"?
This is where you can find the Super User Program Description and Request Form.
Where is the “Super User tile on the PEPP page”?
This type of scheduling allows for better access and simplifies the scheduling process.
What is "open" scheduling?
Claim hold types that cannot be overridden in the practice
What are "Legal", "Clinical Trial" and "Compliance" holds?
The name of the dashboard in athena that allows you to see if end users (providers and staff) are meeting AHS standard metrics.
What is the "Sentinel Metric Dashboard"?
Once completed, this is where all Super User request forms should be sent.
Where is the “Training Request E-mail”?
You access this area in athena to edit a template or add a stop date to an existing template.
What is "manage applied templates"?
You use these to send a claim to your LRCD, MSBT, or the coding team.
What are "Kick codes"?
This is driven by the employee's HR job class.
What is "a user's athena access" or "role"?