Category 1
On what page on our IHG REWARDS WEBSITE shows recent stays and points details?
ACCOUNT ACTIVITY PAGE
On what page on our IHG APP/ WEBSITE will show the current points balance?
MY ACCOUNT PAGE
What does CEM stands For?
Customer Experience Management
give atleast one alternates that you can offer if Free night is no longer available
Search for other dates with RW availability
Search for other properties with RW availability
Offer paying rates at the request hotel.
If a member doesnt have enough points to make reservation what will you do next?
OFFER BUYING POINTS - POINTS.COM ON CEM
What are the elite tier that can access rewards night discounts?
Platinum Elite and Diamond Elite
If the member did not earn the points expected what can they do?
They can submit missing points form.
How many days will it take for the earned points to post the members account?
IT MAY TAKE 5 DAYS
give atleast one alternates that you can offer if reward night is no longer available on selected date
Search for other dates with RW availability
Search for other properties with RW availability
Offer paying rates at the request hotel.
In what year IHG REWARDS PROGRAM started?
1983
What are the additional level of IHG REWARDS PROGRAM?
SILVER ELITE
DIAMOND ELITE
How much achievements points can Gold Elite earn?
40k
What is the meaning of Elite Bonus points?
These are additional points on top of of base points, and varies by elite tier.
Does Elite Tier Points Expire?
NO
NEO STANDS FOR?
NON-MEMBER ENROLLMENT
Can all members access Member Rates and Promotions?
YES
What is the new benefit of our loyalty program that should be kept as a secret?
Milestone Rewards- Like extra rewards earned by qualifying nights stayed in a calendar year.
Milestones starts at how many qualifying nights?
20
If you encounter multiple membership with duplicate/multiple accounts under their name which membership would you retain?
THE HIGHEST ELITE STATUS
What is the name of your OM
MIKE VALDEZ