Who Said It?
Know Your Numbers
By the Book
Guest Said What?
100
Who said this?
This is not how Universal does it.
Antonio Morales Ortiz
100
How many salaried managers/supervisors do we have?
A. 27
B. 33
C. 31
D. 29
B. 31
100
Policy or Myth?
When a guest leaves a tip for an MC, it is against policy for them to keep it.
MYTH!
100
TRUE or FALSE?
A guest left a complaint that they were sat by a window in Shipwreck, and they were not informed at check in that the sun would be active during breakfast hours.
FALSE
200
Whose catch phrase is this?
I'm happy as a clam.
Andrey Kolchurin
200
What's the holding temperature for hot food?
140 degrees
200
What is the act that provides job-protected leave for qualifying exigencies related to military deployment and for caring for an injured service member who is a spouse, child, parent, or next of kin.
FMLA
200
TRUE or FALSE?
A guest shared that their first hotel stay was absolutely amazing, especially for their child with multiple food allergies including wheat, nuts, peanuts, cantaloupe, seafood, and kiwi. They praised the chefs for being reassuring and attentive, appreciated being able to dine safely on property, and celebrated a birthday with ice cream, a brownie, and staff coming out to sing. They called it a 10 out of 10 experience.
TRUE!
300
Whose catch phrase is this?
What now?
Brianna Neil
300
What was our turnover rate for 2025?
A. 155.3%
B. 129.3%
C. 110%
D. 81.4%
81.4%
300
What is the Aramark CEO's name?
John Zillmer
300
TRUE or FALSE?
A guest left a review that the pizza at Pepper & Roni's were all burnt, and the MC working said " It is what it is"
TRUE! 
400
Whose catch phrase is this?
Make good choices.
Michelle Carl
400
What is our current frequency rate for the hotel?
A. 5.71
B. 6.13
C. 4.03
D. 5.19
6.13
400
How many time do you coach an MC before issuing an DA?
2 max
400
TRUE or FALSE?
This guest left a one-star review explaining that their hot coffee was “way too hot” and that they shouldn’t have to wait several minutes before being able to drink it. They wrote that it was “unreasonable to expect customers to blow on their coffee,” and said they were disappointed the staff didn’t warn them it would be served hot. They requested a refund because it was, in their words, “not drinkable right away.”
FALSE!
500
Whose catch phrase is this?
Today is a Fabulous Friday.
Sandy Bacon
500
What percentage of our workforce are minors?
A. 8.40%
B. 7.21%
C. 9.83%
D. 11.9%
C. 9.83%
500
How many pages are in the Aramark Handbook?
A. 38
B. 50
C. 55
D. 44
B. 50
500
TRUE or FALSE?
This guest left a complaint stating that Kick N Chicken was “deeply disappointing” because the chicken tenders were “too crispy,” the burger was “stacked too tall to bite comfortably,” and the fries were “overly potato-forward.” They also noted that the food came out “suspiciously fast,” which made them question how it could possibly be fresh.
FALSE!
