Effective team work
Goals, Roles, Information, People
What is get a GRIP ?
This legendary 1987 anecdote about a seafood product exemplifies Costco’s mission to increase quality while simultaneously decreasing price.
What is the Salmon Story?
This is the specific name for the practice of posting hourly schedules on Mondays two weeks in advance.
What is the Rothman Workplan?
This official document is designed "to improve, not to punish" an employee's behavior or performance
What is a Counseling Notice?
Specific, measurable, achievable, results-oriented, time-sensitive
What is SMART ?
Co-founder Jim Sinegal frequently identifies this specific group as the company's greatest and most important asset.
Who are Costco employees?
Words like "often," "always," and "usually" are referred to as these types of meanings because they aren't precise.
What are fuzzy meanings?
When documenting an observation, a supervisor must ensure their feedback is these three things
What are Accurate, Specific, and Consistent?
Construction of a tower, using spaghetti sticks, 1 marshmallow, tape and rubber bands
What is the Marshmallow Challenge ?
This 5-part guide begins with "Obey the Law" and ends with "Reward our Shareholders."
What is the Code of Ethics?
In a new hire's first 90 days, your primary role is summarized by this three-word mantra
What is "Teach, teach, teach"?
This follow-up training occurs after an employee has been with the company for this many days.
What is 90 days?
Understanding your role, delegating, listening to your employees, open door, being fair and consistent.
What is a team leader ?
According to Costco's philosophy, this group is rewarded as a direct result of following the first four principles of the Code of Ethics.
Who are the shareholders?
Typing your entire message like this is widely considered to be "bad etiquette."
What is an email in all caps?
According to this rule or ratio, a manager's time is typically divided between high performers, standard performers, and low performers.
What is the 80/20 rule?