Communication
This communication strategy helps ensure everyone understands expectations by repeating information back in their own words.
What is a check for understanding?
This tool helps staff keep track of responsibilities and deadlines
What is a to-do list or task tracker? (Monday)
Arriving on time every day demonstrates this professional quality.
What is reliability?
Good decisions are often based on this rather than assumptions.
What is information or evidence? (Facts)
A student is sitting alone during an activity. As a leader, your best response is this.
What is checking in and helping them connect with others?
When a staff member is upset, this skill involves listening to understand before respondin
What is active listening?
Reviewing materials before class and arriving prepared demonstrates this skill.
What is organization/being prepared?
This means treating students, families, and coworkers with respect even during challenging situations.
What is professionalism?
Before making a decision, leaders should consider
What are possible outcomes or consequences?
Answer: A TF arrives stressed and overwhelmed. A supportive teammate should do this.
What is offer support and help problem-solve?
A student gives short, one-word answers during a formal check-in and appears uninterested in talking. What communication strategies can help encourage a more meaningful conversation?
What are using open-ended questions, allowing wait time, actively listening, validating feelings, and focusing on observations rather than assumptions?
ou realize tomorrow's lesson is incomplete. The best action is this.
What is addressing the issue immediately and seeking support if needed?
A colleague makes a mistake, that affects you and makes you upset. The professional response is this.
What is addressing it respectfully and constructively? (RJ Chat-informal)
A student conflict occurs during lunch. Your first step should be this. (After separating them)
What is gathering information from everyone involved?
Answer: A student refuses to participate in class. What is the first thing you should do?
What is seek to understand why before responding?
A TF misses a meeting because they never read the email. What communication responsibility was missed
What is checking and responding to communication regularly?
This practice helps prevent last-minute stress and mistakes.
What is planning ahead?
A colleague consistently arrives late to meetings, causing frustration among the team. As a professional staff member, what is the most appropriate first response?
What is addressing the concern directly and respectfully with the colleague rather than gossiping or venting to others?
A student shares personal information that concerns you but asks you not to tell anyone. What factors determine whether confidentiality can be maintained?
The student's safety, the nature of the disclosure, mandatory reporting responsibilities, BTC policy, and whether the information presents a risk to the student or others?
Name four potential internal red flags that may indicate a student needs additional support, even if they have not directly asked for help.
What are:
Name three qualities of effective communication
What are clarity, timeliness, professionalism, active listening, or consistency?
Name three ways staff can stay organized during the program.
What are using calendars, setting reminders, preparing materials early, maintaining schedules, or tracking tasks?
Name four characteristics of a professional staff member
What are reliability, accountability, respect, integrity, communication, or preparedness?
Name three factors that should influence leadership decisions.
What are safety, student impact, program values, fairness, and available information?
Two students have been in repeated conflicts. One apologizes, but the other refuses to accept it. Why might a restorative conversation still be successful?
Restorative practices focus on accountability, understanding impact, repairing harm, and rebuilding relationships—not forcing forgiveness