Documentation
a dsp forgets to finish documentation before leaving. what is your first step
coach the dsp have the documentation completed if appropriate and reinforce expectations
a staff member is frustrated what's your first response
listen first before responding
a dsp calls off what's the team lead's priority
ensure safe coverage or plan to cover transports and meds
who comes first in every decision
the members
leadership is about titles true or false
false
why is documentation important
it supports continuity of care communication and compliance
what's an important part of active listening
maintaining attention and asking clarifying question
why should coverage plan be proactive
they reduce stress and protect member care
why is consistency important
it promotes safety and trust
name one quality of great leader
integrity communication accountability empathy
when should documentation be completed
before the end of the shift unless policy allows otherwise
how should feedback be delivered
privately respectfully and with clear expectations
what should you communicate during staffing changes
who is covering, expectations and important updates and members where about
a member refuses care what's your first step
follow the support plan and communicate respectfully
how do leaders respond to mistakes
coach learn and improve
what should never be included in documentation
other members name, disrespectful language
a disagreement happens between staff what your role
remain neutral gather facts and coach toward resolution
a staff member refuses an assignment what do you do
clarify expectations and address concerns professionally
how can leaders improve member quality of life
support person centered choices
what's the difference between managing and leading
managing focuses on tasks leading develops people
what is the best leadership habit to improve documentation
review coach and follow up consistently
name one wat to build trust
keep commitments and communicate consistently
what's a sign of a healthy team
people communicate and help one another
whats the biggest responsibility of a team lead
creating a safe respectful environment
finish the sentence great leaders build
more leaders