360 Leadership
Jonas
Effective Communication
Jonas
Crucial Conversations
Dan
Employee Empowerment
Jeanne
Emotional Intelligence
Amena
100
Name John Maxwell's three principles that help leaders bring value and influence to and from every level of the organization.
Lead up, lead across, lead down
100
Communication can be broken down in to three parts. Name the three.
Verbal (words), body language (non-verbal), and tone.
100
What is a crucial conversation?
A discussion between two or more people when stakes are high, opinions vary, and emotions run strong.
100
Fill in the blanks: “Discovery Benefits is transforming the complexity of employee benefits administration with _____________ solutions and ______________ customer service delivered by _____________ and ____________________ employees.”
Innovative, extraordinary, empowered, knowledgeable
100
Which of the following is not an example of self-awareness: ------ (a) Ugh! I was playing with my pen the whole time during the interview! ------ (b) I know that I need to express myself, even though others will disagree with it. ------ (c) There is nothing wrong with what I did. I should not have to apologize for doing what I know was the right thing to do. ------ (d) I am so lucky to have this job. I had better work harder than anyone so that my supervisor doesn’t find out that I’m a fraud. ------ (e) a, c, and d. ------
(e) a, c, and d.
200
Which myth does the following quote apply to: "I can't lead if I am not at the top"?
The Position Myth
200
Of the three parts of communcation, which is most commonly used?
Body language (55%)
200
What are the two main reasons teams fail to convert idea's to action?
They have unclear expectations about how decisions will be made. They do a poor job of acting on the decisions they do make.
200
What are the primary two resources that facilitate employee empowerment?
Clarity and Trust
200
Which of the following can be part of self-management: (a) Compare one’s performance against one’s coworkers, and then feeling either good or bad depending on how one compares or measures up. ------ (b) Setting and evaluating your own standards and challenging oneself to achieve self-imposed goals. ------ (c) Anticipating obstacles and learning to avoid them. ------ (d) Persisting at a task despite the number of failures and setbacks. ------ (e) Ability to recognize that there are some things that one is never going to be able to overcome and the courage and maturity to let go of these. ------ f) Combination: Which ones?
f) B & D
300
DAILY DOUBLE!!! For 600 points: Which leadership topic does the following scene show a lack of? http://www.youtube.com/watch?v=Vd4fj9Efl4s
Emotional Intelligence --- Effective Communcation also accepted
300
What percentage of workplace issues are communication related (within 5%)?
80% (75-85% Accepted)
300
What are the two riskiest times in a crucial conversation?
The beginning and the end
300
Which of the following are not examples of employee empowerment: A. Reward risk taking, incentives for idea sharing – Pizza is for Problem Solvers!---- B. Teamwork, Leadership Development – It’s not just for kids anymore!--- C. Filter information sharing, allow employees to find their own resources for information – Wikipedia is awesome!--- D. Remove boundaries and expectations and keep your distance so the employee can make mistakes – it’s how we learn!--- E. Celebrate an employee who wants to be empowered and just wait for the others to get the idea – you can’t force empowerment!--- F. Help employees develop goals – let their little light shine!
C, D, E
300
Which of the following is an example of social awareness or empathy:------ (a) Mother to a child that has been bitten: “Are you crying because Andrew bit you?” ------ (b) Friend to another friend who is grieving: “I know what you’re going through. I went through this last year when my dad died.” ------(c) Parent to child who is reading a book while she has asked a question for the third time: “Andrew, I need you to put down your book and stop ignoring me.” ------(d) Implementation Manager to upset consultant: “I am sorry that ABC feels that I have not provided them with adequate information. Please see the attached emails which clearly contain all of the information ABC requested.” ------(e) None of the above.
(e) None of the above
400
Which challenge do the following statements apply to: Develop a solid relationship with your leader, identify and appreciate your leader’s strengths, and commit yourself to adding value to your leader’s strengths?
The Frustration Challenge
400
There are four behaviorial styles, name 2 of the 4.
Relater, Thinker, Director, Socializer
400
What are four common ways of making decisions?
Command, consult, vote, and concensus.
400
DAILY DOUBLE!!! Change up: Situational Leadership for 800: http://www.youtube.com/watch?v=Fy3rjQGc6lA The following clip shows a mismatch of Readiness Level (Peter Gibbons) and Leadership Style (Bill Lumbergh). What readiness level does Peter Display and what Leadership Style does Bill use? R1, R2, R3, R4 - S1, S2, S3, S4
Peter: R4 Bill: S1
400
Which of the following would be an EI response? Why? A coworker has a habit of complaining about the company or their supervisor, during your lunch break that you look forward to sharing with him/her. ------ (a) Speak with your supervisor, and have your lunch break moved to a different time. ------ (b) Leave the workplace for lunch or make excuses to run errands during lunch.------ (c) Guess what he/she is feeling, and ask if this is what they feel even if you have no idea what they are feeling. ------- (d) Tell the coworker that it isn’t polite to talk behind others’ backs, and that they need to talk about something else during lunch; otherwise, you can’t lunch with him/her. ------ (e) Try to picture yourself as him/her and guess their need or ask what they need, until they switch topics themselves. ------ (f) Combination, which ones?
c and e
500
Name 3 of the 7 Challenges 360 degree leaders face.
Tension, frustration, multi-hat, ego, fulfillment, vision, influence.
500
What is the platinum rule?
Do unto others as they would have done unto them *(Listen more, talk less.)
500
What does the acronym state stand for?
Share your facts, Tell your story, Ask for others' path, Talk tentatively, Encourage testing.
500
4.) Accountability, leadership, transparent communication, continuous learning, having fun, sharing victories and accomplishments as well adversity and challenges – these are all ways a company can facilitate employee empowerment. Where are these ideas reflected at Discovery Benefits?
Our Core Values
500
DAILY DOUBLE!!! For a whopping 1000!: The following clip shows a lack of three leadership styles, name the three.
Employee Empowerment, Crucial Conversations, & Effective Communcation
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