Role & Style of a Leader
What are the two functions of Leadership?
Challenging + Providing Support
What is the most important thing to all of us?
Our values
What kind of intentions / goals do (most) people have when they communicate?
Positive
How much time do you have?
24h every day
What are the three types of roles a leader can take?
Org. delegate
Customer Rep.
Protector of the People
What is the difference between values and beliefs?
Beliefs are statements that we use to translate our values into behaviors
Why do people mis-understand others so often?
People fill the "blanks" in communication with limiting beliefs
When we manage our time, we are truly managing?
tasks + energy (focus)
It is important to be aware of one's role as leader, because?
Role Clarity and Continuity create Safety in followers
The 3 main functions of our values are?
Values give us willpower + motivation
Values connect us with others
Values give our life meaning + purpose
Values make it possible for others to influence us
The 2 main components of communication are?
Content + Form
What are the three main components of effective "time management"
A good plan + consistent execution + systematic maintenance
The 4 stages of team development are?
Forming; Storming; Norming; Performing
Name the four layers of the ice-berg of personality (top to bottom)
Behavior / Results
Knowledge & Skills
Values & Beliefs
Attributes
What happens to people when they fall out of the "communication boat"?
1. Emotions take over = no logic / solutions
2. Defensive behaviors
3. Survival systems kick in
The logic behind the Eisenhower Matrix / Covey Matrix is?
Tasks are prioritized into 4 quadrants based on urgency + importance
The 6 styles of leadership described by Daniel Goleman are?
Commanding / Coercive
Democratic
Affiliative
Visionary / Authoritative
Pace-Setting
Coaching
Name the 5 steps of a self-fulfilling prophecy
1. Experience
2. Interpretation
3. Belief + state
4. Behavior
5. Result / Reaction
What are the 4 main communication techniques to use when someone is defensive?
Pause
Understanding
(partial) Agreement
Assertive I-Statements
The 5 steps of the P.A.Me.L.A. model are?
Plan
Act
Measure
Learn
Adjust