What is painful or exciting, depending largely on the work culture and support provided?
Changes in roles
100
What is the gap between how we would like our life to be and how it actually is?
Stress
100
What can be intrapersonal, interpersonal, or organizational in nature; a combination of types can also be present?
Conflict
100
What kind of workplaces have any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite?
Toxic
100
What is a vital area of functioning in a first position?
Delegation
200
These can be intertwined: The roles of leading, following, and?
managing
200
What type of source for job stress is this? Change, Social factors, Position and roles, Gender
External sources
200
What develops when people or groups perceive that their goals may be blocked?
Frustration
200
A wide range of behaviors from ignoring, to rolling one’s eyes, to yelling, and eventually to personal attacks, both physical and psychological is called?
Incivility
200
Whenever care is delegated, what remains with the delegator?
Accountability for the care
300
Interacts with: Persons being supervised, Administrators, Supervisors, and Regulating agencies
Manager
300
These are considered what? Absenteeism, Turnover and
Decreased quality care outcomes
Signs of job stress
300
As actions are taken to resolve the conflict, the way that some or all parties conceptualize the conflict may change - resulting in?
Behavioral response
300
Who developed Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers to assist healthcare organizations in developing violence prevention plans?
OSHA
300
What should the delegator provide to the delegatee whenever possible?
constructive feedback
400
What is a role model, nurturer, caregiver, develop larger network?
Mentor
400
What is a “prolonged response to chronic emotional and interpersonal stressors on the job?”
Burnout
400
Tangible and intangible (what?) result from the actions taken and have significant implications for the work setting
consequences
400
Who requires healthcare facilities to have a plan describing how the institution provides for the security of patients, visitors, and staff?
The Joint Commission’s Environment of Care Standard
400
What are characteristics that the delegatee should have before tasks can be assigned?
The appropriate work and performance abilities
500
Who develops career goals, recognizes strengths and weaknesses
Mentee
500
What is "Successful people know how to use that time effectively for themselves, their careers, their loved ones, and their work."
Time Management
500
This type of conflict-management style only ensures that conflict is postponed, and conflict has a tendency to escalate in intensity when ignored.
Avoidance
500
What are activities that fall into three domains: administrative, environmental, and interpersonal in relation to workplace violence?
Development of a good prevention program
500
What should the delegator constantly so when tasks are assigned to a delegatee?