I need to do that!
What are the four ratings a team member can receive?
- Needs Improvement
- Achieves Expectations
- Exceeds expectations
- Rockstar
True or False: A team member is scared to walk to the parking lot alone at night so they can get a security escort
True
Request a security escort:
Cleveland: Phone: 216-466-8888 Text: 762-522 (ROCKCC)
Detroit and all other locations: Phone: 313-373-3333 Text: 762-522 (ROCKCC)
Phoenix: Call or Text: 602-495-1500
For life-threatening emergencies: Call 911
Where can you find almost all resources you are looking for?
Rockworld/
Where can you submit recognition or positive feedback?
Amaze
True or False: if a spouse, domestic partner, child or parent passes, you are allocated up to 20 days of bereavement.
True
Leaders must approve timecards by what day of the week?
Monday
What is our on-site health care center?
Rock Health Collective
If a team member needs to work from home due to a medical condition, who should they contact for support and next steps?
Team Relations Specialist
True or false: we should document all accommodations in workday?
False - no medical or religious accommodation should be in workday
True or False: We have a program that allows dogs to come to work
True - Paws at work
True or False: Workday feedback is for performance concerns, coaching's, and opportunities only
False.
We should absolutely include positivity and happiness in Workday too. These elements foster trust, boost morale, and create a more engaging environment. Don’t underestimate the power of a kind word or an encouraging tone—it makes a difference
A team member wants to grow within the company but doesn't know where to get started. What platform can they use?
Thrive
Name at least 3 family support resources
1. Adoption and Foster Care Assistance
2. Infertility
3. Childcare
4. Inflection
5. Retirement planning
6. Senior Care
7. Support groups
What opportunities are available for team members to connect and feel a sense of community within the company?
TMRN
Can we give bereavement days for a miscarriage?
Yes - please reach out to your Team Relations Specialist prior
Where should I document my 1:1 notes with my team members?
Workday!
As a team member, if I’m experiencing a conflict with my leader but feel uncomfortable approaching senior leadership, who else can I turn to for support?
Team Relations Specialist.
True or False: We provide childcare subsides?
True! Rockworld Evergreen Resources - Child Care Subsidies
If a team member is needing a therapist, where can we suggest they go?
Spring Health
A Team member wants to go back to school, where can they look into information about company assistance programs?
Rocket Academy
True or False: As a leader, if I am uncertain about something I should just make up the answer
False.
If you don’t know the answer, it’s absolutely okay to say so. You can always follow up later. When in doubt, reach out to others for clarity—never guess or make up a response. Accuracy and integrity matter.
If a team member is on a verbal warning and they do not meet expectations again, the next step would be what?
It depends.
Since we don’t have a formal disciplinary track, a verbal warning doesn’t automatically lead to an Opportunity Letter. Each situation should be evaluated individually based on context, behavior, and situation.
What is the program called we partner with if you are needing someone to care for an elderly family member?
Senior Care Authority
Rockworld Evergreen Resources - Senior Care Authority
Besides mental health, what can Spring Health be used for?
Legal, Financial, Well-being, work-life, etc.
I really want to go to a Detroit Lions game, but tickets are soooo expensive, where might I be able to get some?
Rock Tickets