Conflict
What are the five conflict modes?
Competing, collaborating, compromising, avoiding, and accommodating.
Effective Feedback Must Be
Specific
Name the 5 EQi Composites
Self-Perception, Self-Reflection, Interpersonal Relationships, Decision-Making, Stress Management
What is a fixed mindset?
Someone who avoids challenges; Avoids Risk; Doesn't Believe in Learning From Failure
What is the lowest part of the change curve?
Acceptance
Conflict mode - least assertive and least cooperative?
Avoiding
Feedback is a....
Gift
Name 1 of the 4 EQ Derailers
Impulse Control, Stress Tolerance, Problem Solving and Independence
Which has a greater impact - intrinsic or extrinsic motivation?
Intrinsic
What is relationship between triggers & values?
We get triggered when we feel our values are being violated or not considered.
What does stress (cortisol) do to our brains?
Slows down access to rational thinking (amygdala hijack); keeps us for making good decisions.
What NOT to do/say during feedback
Never; Exaggerate, Infamous "We"; Everyone Knows, You Know, Judgment words; You Always; Presumptive language.
Replace Judgement With
Curiosity
What is a growth mindset?
Believing that skills and intelligence are something we can develop, encouraging and learning from failure.
What is hard about change?
Uncertainty; Unknown; loss of control
Which conflict style is both assertive and cooperative?
Collaborating.
What to do during feedback.
Remain curious; listen intently; "I" language, be specific; allow space; ask questions.
3 subscales of stress management composite
Flexibility, Stress Tolerance, Optimism
From the book Drive, name the 3 key elements of employee motivation.
Autonomy, Mastery (growth mindset) and Purpose
Name two different kinds of values
Conscious Based & Fear Based
Use this conflict mode when both parties are committed to different goals.
Compromising.
During a hard conversation, replace judgment with......
Curiosity
Name this subscale: Willingness to persistently try to improve yourself.
Self-Actualization
Name 1 of 6 Principles of Influence from Module 5.
Reciprocity (give to get something); Scarcity (we want what's limited); Authority (people respect experts); Consistency (keep them aligned with themselves); Liking (we support who we like) Social Proof (we support what/who others support)
How do you support someone in denial?
Listen; meet them where they are.