Leadership Foundations
Using data and best practices to guide leadership decisions is called what?
Evidence-Based Practice (EBP)
EQ stands for what and name one part of it.
Emotional Intelligence -- e.g., self-awareness, empathy
Abbreviation for profit before interest, taxes, depreciation, and amortization.
EBITDA
Name one required protection in workplace laws listed (e.g., SB616 covers what?).
SB616 relates to paid sick leave (California law examples)
HCAHPS and Press Ganey measure what?
Patient experience / satisfaction
Name two regulatory standards leaders should align with.
Joint Commission and CMS (also Leapfrog, HASC)
SBAR Stands for...(give the four parts).
Situation, Background, Assessment, Recommendation
What's the difference between gross and net revenue?
Gross is total revenue; net is revenue after deductions (e.g., allowances, expenses)
California's AB5 impacts what employment classification?
Independent contractor vs employee classification
An RCA investigates what kind of event?
Root Cause Analysis investigates sentinel or safety events (system causes)
Which leadership style focuses on inspiring a shared mission?
Transformational leadership
AIDET is a communication tool. What does the "I" stand for?
Introduce
AP and AR — which is money owed by the hospital?
AP (Accounts Payable) are invoices the hospital owes vendors
Nurses on a 12-hour shift must receive how many 30-minute breaks?
Two 30-minute breaks (or paid premium)
Name one hospital-acquired condition abbreviation.
HAC (Hospital-Acquired Condition)
This culture balance compassion with clear expectations and consequences.
Kindness + Accountability Culture
Give an example of critical thinking in clinical leadership.
Using data and context to choose between competing care plans (example answers possible)
HPPD measures what in staffing metrics?
Hours per patient day
Nurses on a 12-hour shift must receive how many 30-minute breaks?
Two 30-minute breaks (or paid premium)
Rounding scripts and staff communication practices
An example using patient satisfaction data to redesign processes is an example of ____.
Evidence- Based Practice (EBP) in action.
Provide the SBAR example: nurse to physician for shortness of breath (what would the Recommendation be?)
Recommendation - consider order for diuretics (e.g., Lasix) or immediate assessment
CAF / CER forms are used to request what?
Capital and Expense Requests (budgeting for projects/equipment)
What HR process emphasizes fairness, inclusion and preventing harassment?
DEI and Harassment Prevention training and policies
Tracking readmission rates and vaccination rates are examples of what?
Quality Measures tied to CMS/core measures