Leadership Styles
Emotional Intelligence
Conflict Mgmt
Client's Rights
Case Mgmt
100

Style known for high work output, good for crisis situations, communication from management downward to employees. 

What is Autocratic or Authoritarian?

100

This is the number of different domains of Emotional Intelligence.

What is 4 domains (or 5)?
100

This is often the result of ineffective communication, opposing thoughts/ideas, poorly defined organizational structure, variance of standards, etc.

What is conflict?

100

This describes the nurses' role in supporting clients' rights; involves open communication, informed consent, and ensuring standards of care are met. 

What is Advocacy?

100

A collaborative process with the goal of meeting clients' comprehensive health needs.

What is case management?

200

Style of leadership where group decisions are made, supportive, work output good with collaboration and cooperation.

What is Democratic style of leadership?

200

This domain is personal recognition: recognizing how your behavior affects others.

What is the self-awareness domain?

200

This type of conflict occurs between two or more people with differing values, goals, or beliefs.

What is interpersonal conflict? (versus intrapersonal conflict).
200

This refers to the legal process in which the nurse makes sure the client has a clear understanding of the procedure about to be performed.

What is informed consent?

200
It is this person's responsibility to coordinate all stakeholders in case management.

Who is the RN?

300

Work output often requires an informal leader, communication occurs up and down the chain of command, effective with professional employees.

What is Laissez-Faire style of leadership?

300

This domain is personal regulation: keeping emotions and behaviors in-check, acting in congruence with your values.

What is the self-management domain?

300

Of the 5 stages of conflict, this one is when the worker begins to feel an emotional response to the problem.

What is felt conflict (stage 3)?

300

This is the legal document that includes a living will and durable power of attorney.

What is an advance directive?

300

This is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions

What is health literacy?

400

Focus on immediate problems, must get something in return, often uses rewards to motivate followers.

What is a transactional leader?

400

The domain is involves recognizing what is going on in the room, caring about what others are going through, hearing what others are saying.

What is the social-awareness domain?

400

This is the absolute first step in the problem-solving process.

What is "identify the problem?"

400

This law requires that health care facilities comply with the client's right to accept or refuse care. 

What is the Patient Self-Determination Act?
400

Improving guideline compliance and overall quality of care, also decreasing costs of care.

What are the primary goals of case management?

500

Effective communicators, listens, empowers, and inspires followers to meet common goals.

What is a transformational leader?

500

This domain involves handling conflicts, clearly expressing ideas and information, using empathy to guide interactions

What is the relationship management domain?

500

In the steps of progressive discipline, this number of infraction should lead to employee being placed on suspension. 

What is the 3rd infraction?

500

This person, sometimes referred to as the health care surrogate or health care proxy, may give consent to medical treatment if the client is incapacitated. 

Who is a durable power of attorney?

500

This has four main components: a time line, the categories of care or activities and their interventions, intermediate and long-term outcome criteria, and variance tracking.

What is a clinical pathway(or care maps)?

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