Leadership Basics
This leadership style focuses on inspiring and motivating teams toward a shared vision.
What is transformational leadership?
This HRO principle means constantly looking for small signs that something might go wrong.
What is preoccupation with failure?
This technique involves repeating back what someone said to confirm understanding.
What is active listening (or reflection)?
This boss disappears when things go wrong but shows up to take credit.
What is a ghost leader?
An employee makes a mistake but reports it immediately. Your response should reflect this culture.
What is Just Culture?
This skill involves understanding and managing your own emotions while recognizing others’.
What is emotional intelligence?
This principle emphasizes listening to frontline staff who are closest to the work.
What is deference to expertise?
This structured communication tool stands for Situation, Background, Assessment, Recommendation.
What is SBAR?
This behavior involves controlling every detail and not trusting the team.
What is micromanaging?
Two team members are in conflict affecting patient care. Your first step is this.
What is addressing the issue directly (facilitating a conversation)?
This type of leader prioritizes serving others first and helping their team grow.
What is a servant leader?
This behavior involves avoiding oversimplifying problems and seeking deeper understanding.
What is reluctance to simplify?
This approach ensures communication is clear, complete, and understood by asking for a repeat-back.
What is closed-loop communication?
This leader avoids all conflict—even when it hurts the team.
What is avoidance? (or passive)
A new employee is eager but lacks skill. You should use this leadership approach.
What is coaching (or directing style)?
This concept refers to doing the right thing even when no one is watching.
What is integrity?
This principle focuses on staying aware of real-time operations and what is happening right now.
What is sensitivity to operations?
This communication style is direct, respectful, and clear without being aggressive.
What is assertive communication?
This boss says “my door is always open” but is never actually available.
What is a performative leader?
Your team is burned out and disengaged. This leadership focus becomes critical.
What is staff well-being/engagement?
This leadership theory suggests leaders should adapt their style based on team needs and readiness.
What is situational leadership?
This principle is about the ability to recover quickly and learn from mistakes.
What is commitment to resilience?
This type of communication technique focuses on addressing behavior, not personality.
What is giving constructive feedback?
This leadership mistake involves giving unclear directions and then blaming the team.
What is lack of accountability (or poor communication)?
A process keeps failing despite fixes. You decide to use this improvement method.
What is PDCA (Plan-Do-Check-Act)?