Creativity
Why is it important for healthcare workers to think creatively?
According to the textbook, creative people are mentally flexible and can see past the traditional ways of looking at problems which is crucial for healthcare workers.
How does innovation differ from creativity?
Innovation is implementing an idea and putting it to use, while creativity is just a fresh idea or plan that hasn't been implemented.
What would you do if a patient refuses to take their medication?
Communicate with them and let them know what the medication is and why they're taking it, and go from there.
True or False: Each conflict management style is based on a combination of satisfying one's own concerns and satisfying the concerns of others.
True
What would be a creative way to distract and help a child who is scared of getting a shot/IV?
An example we came up with is making funny faces at the child or singing their favorite song.
According to the book, what could a company do to encourage employees to give innovative feedback?
Offer a reward like cash or gift cards.
How can the ability to overcome cross-cultural communication barriers enhance leadership effectiveness in a healthcare setting?
An example we found from the textbook is being alert to cultural differences in values, attitudes, and etiquette will help you communicate more effectively with people from different cultures.
There are 5 styles of conflict management, one of them being the sharing or compromising style. Can you give an example of how you might resolve a conflict when a child fears going to the doctor's office?
We can compromise with the child by offering them an incentive like a stuffed animal at the beginning of their checkup and a sucker or sticker at the end of the checkup.
A healthcare worker on your floor has come up with an excellent and creative idea to get a patient who is sad to cheer up. According to the book, what would be the 5 steps that this worker would have to go through before deciding it was a good idea?
Step 1 would be problem recognition.
Step 2 would be immersion.
Step 3 would be incubation.
Step 4 would be insight.
Step 5 would be verification and application.
How might a healthcare facility promote innovation in their work space?
An idea the textbook suggests is making a whiteboard regularly available for sketching ideas. This promotes creativity which can lead to innovation.
How might an organizational leader use face-to-face as well as social media networks to communicate in a healthcare setting?
An example we found in the textbook is that an organizational leader might be chatting with a colleague from another department in the hospital cafeteria, and then continue the communication that evening by tweeting the colleague via direct message.
Stephanie, the lead nurse is having a disagreement with a new RN, Julia. The conflict is over the proper way to transfer a patient. The Director of Nursing, Dawn, intervenes and suggests the two nurses find an alternative way to solve the disagreement. How can this disagreement be resolved according to the textbook?
According to the textbook, Stephanie and Julia should listen to each other's opinions on the matter, focus on the interest of the patient rather than their position as a nurse, and be more open-minded to others' differing opinions.